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Authors: Jos J. M. Trienekens 1 and Pedro van Grinsven 2

Affiliations: 1 Eindhoven University of Technology, Netherlands ; 2 RIS Rotterdam, Netherlands

Keyword(s): ERP system implementation, success factors, measurement.

Related Ontology Subjects/Areas/Topics: Databases and Information Systems Integration ; Enterprise Information Systems ; Enterprise Resource Planning ; Enterprise Software Technologies ; Organisational Issues on Systems Integration ; Simulation and Modeling ; Simulation Tools and Platforms ; Software Engineering

Abstract: Over the past decade many organizations are increasingly concerned with the implementation of Enterprise Resource Planning (ERP) systems. This counts for both large and small and medium sized companies. Implementation can be considered to be a process of change influenced by different so-called critical success factors (CSF) of type organizational, technological and human. This paper reports on the development of a measurement approach for managing CSF in an ERP implementation project in a small and medium sized company (SME). Critical success factors are being derived from project goals and subsequently measured in this project to monitor and control the implementation project.

CC BY-NC-ND 4.0

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Paper citation in several formats:
J. M. Trienekens, J. and van Grinsven, P. (2008). MEASURING CRITICAL SUCCESS FACTORS IN ERP PROJECTS - Results from a Case Study in a SME. In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 4: ICEIS; ISBN 978-989-8111-36-4; ISSN 2184-4992, SciTePress, pages 203-209. DOI: 10.5220/0001693302030209

@conference{iceis08,
author={Jos {J. M. Trienekens}. and Pedro {van Grinsven}.},
title={MEASURING CRITICAL SUCCESS FACTORS IN ERP PROJECTS - Results from a Case Study in a SME},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 4: ICEIS},
year={2008},
pages={203-209},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001693302030209},
isbn={978-989-8111-36-4},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 4: ICEIS
TI - MEASURING CRITICAL SUCCESS FACTORS IN ERP PROJECTS - Results from a Case Study in a SME
SN - 978-989-8111-36-4
IS - 2184-4992
AU - J. M. Trienekens, J.
AU - van Grinsven, P.
PY - 2008
SP - 203
EP - 209
DO - 10.5220/0001693302030209
PB - SciTePress

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