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Authors: Stella Gatziu Grivas ; Ruven Schürch and Claudio Giovanoli

Affiliation: University of Applied Sciences Northwestern, Switzerland

Keyword(s): Banking Trends, Cloud Computing, Banking Processes, Customer Centricity, Branches, Cloud for Enterprise Business Transformation, Cloud Scenarios.

Related Ontology Subjects/Areas/Topics: Cloud Computing ; Cloud Scenarios ; Fundamentals

Abstract: This paper focusses on current trends in the banking industry and on illustrating how these trends can be supported by cloud computing. The main characteristics of cloud computing that could support transformation are facilitated data accessibility, enabled processing of data from various sources and the opportunity of an easier integration of functions or data. Trends in the banking industry are increasing customer centricity, redesigning of branches and deployment of new communication and distribution channels. For each trend we report quotes general information to provide an overview of the transformation caused by this trend. We identify which business processes are influenced, how they are affected and we explain how cloud computing could support the identified changes.

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Paper citation in several formats:
Grivas, S.; Schürch, R. and Giovanoli, C. (2016). How Cloud Will Transform the Retail Banking Industry. In Proceedings of the 6th International Conference on Cloud Computing and Services Science - Volume 1: CLOSER; ISBN 978-989-758-182-3; ISSN 2184-5042, SciTePress, pages 302-309. DOI: 10.5220/0005910903020309

@conference{closer16,
author={Stella Gatziu Grivas. and Ruven Schürch. and Claudio Giovanoli.},
title={How Cloud Will Transform the Retail Banking Industry},
booktitle={Proceedings of the 6th International Conference on Cloud Computing and Services Science - Volume 1: CLOSER},
year={2016},
pages={302-309},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005910903020309},
isbn={978-989-758-182-3},
issn={2184-5042},
}

TY - CONF

JO - Proceedings of the 6th International Conference on Cloud Computing and Services Science - Volume 1: CLOSER
TI - How Cloud Will Transform the Retail Banking Industry
SN - 978-989-758-182-3
IS - 2184-5042
AU - Grivas, S.
AU - Schürch, R.
AU - Giovanoli, C.
PY - 2016
SP - 302
EP - 309
DO - 10.5220/0005910903020309
PB - SciTePress

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