Authors:
Joseph Trienekens
1
;
Rob Kusters
1
;
Hatta B. Himawan
1
and
Jan van Moll
2
Affiliations:
1
University of Technology Eindhoven, Netherlands
;
2
Philips Health Tech
Keyword(s):
SAFe, Conceptual Model, Customer Involvement, Case Study.
Related
Ontology
Subjects/Areas/Topics:
Applications
;
Enterprise Information Systems
;
Information Systems Analysis and Specification
;
Operational Research
;
Organisational Learning
;
Project Management
;
Software Engineering
Abstract:
The Scaled Agile Framework (SAFe) has emerged over the last years as an approach which supports the
improvement of software and systems development. SAFe claimes solutions for business challenges, such as
shortening cycle’s times, improving product quality, increasing team members’ satisfaction, and involving
the customer in product development. However, regarding customer involvement, there is limited research,
both in SAFe and in real-life agile software development projects. In previous work we developed an initial
conceptual customer involvement model for the SAFe domain in Philips Medical Systems. In this paper this
initial model will be extended and enriched on the basis of a case study in an industrial company.