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Authors: Joseph Trienekens 1 ; Rob Kusters 1 ; Hatta B. Himawan 1 and Jan van Moll 2

Affiliations: 1 University of Technology Eindhoven, Netherlands ; 2 Philips Health Tech

Keyword(s): SAFe, Conceptual Model, Customer Involvement, Case Study.

Related Ontology Subjects/Areas/Topics: Applications ; Enterprise Information Systems ; Information Systems Analysis and Specification ; Operational Research ; Organisational Learning ; Project Management ; Software Engineering

Abstract: The Scaled Agile Framework (SAFe) has emerged over the last years as an approach which supports the improvement of software and systems development. SAFe claimes solutions for business challenges, such as shortening cycle’s times, improving product quality, increasing team members’ satisfaction, and involving the customer in product development. However, regarding customer involvement, there is limited research, both in SAFe and in real-life agile software development projects. In previous work we developed an initial conceptual customer involvement model for the SAFe domain in Philips Medical Systems. In this paper this initial model will be extended and enriched on the basis of a case study in an industrial company.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Trienekens, J.; Kusters, R.; Himawan, H. and van Moll, J. (2018). Customer Involvement in the Scaled Agile Framework - Results from a Case Study in an Industrial Company. In Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 2: ICEIS; ISBN 978-989-758-298-1; ISSN 2184-4992, SciTePress, pages 104-110. DOI: 10.5220/0006773701040110

@conference{iceis18,
author={Joseph Trienekens. and Rob Kusters. and Hatta B. Himawan. and Jan {van Moll}.},
title={Customer Involvement in the Scaled Agile Framework - Results from a Case Study in an Industrial Company},
booktitle={Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 2: ICEIS},
year={2018},
pages={104-110},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006773701040110},
isbn={978-989-758-298-1},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 2: ICEIS
TI - Customer Involvement in the Scaled Agile Framework - Results from a Case Study in an Industrial Company
SN - 978-989-758-298-1
IS - 2184-4992
AU - Trienekens, J.
AU - Kusters, R.
AU - Himawan, H.
AU - van Moll, J.
PY - 2018
SP - 104
EP - 110
DO - 10.5220/0006773701040110
PB - SciTePress