Authors:
Hani Brdesee
;
Brian Corbitt
and
Siddhi Pittayachawan
Affiliation:
RMIT University, Australia
Keyword(s):
Technology, e-Commerce, Adoption, Tourism, Saudi Arabia, Supporting Industries.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
B2C/B2B Considerations
;
Business and Social Applications
;
Business Performance
;
Business Process Management
;
Business-It Alignment
;
e-Business
;
Enterprise Engineering
;
Enterprise Information Systems
;
Enterprise Models
;
Future Directions
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Software Agents and Internet Computing
;
Symbolic Systems
;
Technology Platforms
Abstract:
Using a qualitative approach, this study examines e-Commerce adoption in the Saudi tourism industry. The research concerns factors that impact of tourism firms moving their sales online. The study’s findings suggest a relationship between the competency of Saudi’s ICT supporting industry, and the level of e-Commerce integration in the tourism industry. Further, assumptions of global e-Commerce regarding the acceptance of universal payment systems and the intention of firms in pursuing a strategy of e-Commerce may not be valid for some developing countries. The conclusion from this study is that assumptions underpinning global e-Commerce are based on the practices of developed economies and are not yet sufficiently flexible to accommodate elements of difference, as described by this Saudi study.