Authors:
Shatha Al-Haddad
and
Peter N. Hyland
Affiliation:
School of Information Systems & Technology and University of Wollongong, Australia
Keyword(s):
e-Government, e-Government evaluation, Net benefit, User satisfaction, Tangible benefits.
Related
Ontology
Subjects/Areas/Topics:
Applications
;
Artificial Intelligence
;
e-Business
;
Enterprise Information Systems
;
Government
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Society, e-Business and e-Government
;
Symbolic Systems
;
Web Information Systems and Technologies
Abstract:
Governments world wide have been, increasingly, implementing e-government initiatives for their potential significant benefits; among which is delivering better services to citizens through increasing citizens’ convenience, satisfaction, and independency; and saving their time, effort, and cost. Achieving each benefit is an objective to these governments; and fulfilling each objective is considered a critical success factor. Hence, governments need to assess whether they were able to obtain their preset goals, and to which degree they were able to do so. This study merely focuses on the citizens’ perspective of the evaluation. However, the relevant literature seem to lack adequate studies that propose such evaluation tool that is sufficient and has been reliably validated. Therefore, the purpose of this study is to fill this gap by proposing a conceptual model which measures the e-government performance from citizens’ perspective and their psychological and tangible benefits. While d
eveloping the model we also consider the attributes which impact citizens’ perceptions and obtained values which, in turn, influence their adoption.
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