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Authors: Carlos Bueno Royo ; Juan Lambea Rueda ; Óscar L. Dueñas Rugnon ; Beatriz Fuentes and Alfonso Castro

Affiliation: Telefónica Investigación y Desarrollo (Telefónica I+D), Spain

ISBN: 978-989-8425-17-1

Keyword(s): SLA, Business Terms, Marketplaces, Product Lifecycle, Service Aggregation, Business Model.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Biomedical Engineering ; Business-It Alignment ; Collaboration and e-Services ; Collaborative Systems ; Complex Systems Modeling and Simulation ; Data Communication Networking ; Data Engineering ; e-Business ; Enterprise Engineering ; Enterprise Information Systems ; Enterprise Ontologies ; Formal Methods ; Health Information Systems ; Integration/Interoperability ; Interoperability ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Ontologies ; Ontologies and the Semantic Web ; Quality-Of-Service ; Sensor Networks ; Simulation and Modeling ; Software Agents and Internet Computing ; Software and Architectures ; Symbolic Systems ; Telecommunications

Abstract: The rapidly growing service-oriented economy has highlighted key challenges and opportunities in ICT-supported service and product lifecycle management. From a service consumer point of view there is no standardized way to locate, evaluate, negotiate and monitor services. Composition of third party services is fraught with uncertainty due to absence of definitive SLAs. Moreover, there is a lack of a standardized, homogenized and extended-used model for a set of business terms for SLAs that allows an automatic negotiation of products with customers and with third parties. So, from the service provider perspective, creating customized service offerings, negotiating with individual customers, and translating from business requirements into specific internal provisioning manifestations consumes valuable time and resources. Furthermore, there is no mean to create attractive products composed by several different services coming from different domains and consolidate the underlying SLAs in a business customer-faced SLA. Ultimately, the service marketplace is frustrating and cumbersome for both service providers and consumers: a significant opportunity has arisen for a holistic SLA-management framework, able to understand and manage such a set of integrated and homogenized set of business parameters. (More)

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Paper citation in several formats:
Bueno Royo C.; Lambea Rueda J.; L. Dueñas Rugnon Ó.; Fuentes B.; Castro A. and (2010). BUSINESS TERMS - Model for a Telecom Operator Business View of SLA.In Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2010) ISBN 978-989-8425-17-1, pages 188-194. DOI: 10.5220/0002988401880194

author={Carlos {Bueno Royo} and Juan {Lambea Rueda} and Óscar {L. Dueñas Rugnon} and Beatriz Fuentes and Alfonso Castro},
title={BUSINESS TERMS - Model for a Telecom Operator Business View of SLA},
booktitle={Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2010)},


JO - Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2010)
TI - BUSINESS TERMS - Model for a Telecom Operator Business View of SLA
SN - 978-989-8425-17-1
AU - Bueno Royo, C.
AU - Lambea Rueda, J.
AU - L. Dueñas Rugnon, Ó.
AU - Fuentes, B.
AU - Castro, A.
PY - 2010
SP - 188
EP - 194
DO - 10.5220/0002988401880194

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