Authors:
Roberta Mugellesi Dow
1
;
Hugo Marée
1
;
Raúl Cano Argamasilla
2
;
Jose A. Martínez Ontiveros
3
;
Juan F. Prieto
3
and
Diogo Bernardino
4
Affiliations:
1
European Space Agency, Germany
;
2
Terma GmbH, Germany
;
3
Immedia IT, Spain
;
4
Serco, Germany
Keyword(s):
ESA, Use Case, Knowledge Management System, Open Source, Decentralized, Reuse.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Communication, Collaboration and Information Sharing
;
KM Strategies and Implementations
;
Knowledge Management and Information Sharing
;
Knowledge Management Projects
;
Knowledge-Based Systems
;
Symbolic Systems
;
Tools and Technology for Knowledge Management
Abstract:
The positive experience with the knowledge capture project at the European Space Agency (ESA)
Automated Transfer Vehicle (ATV) mission has opened a path worth following by the whole Agency. The
ATV team has a privileged insight of what to preserve and how to present it so, to enable the user to get the
best out of the mission’s knowledge, a portal was created and tailored to the specific needs of this mission
(ATVCAP project). In order to capitalize from this experience, a spin-off has been developed in the form of
a generic system, the KM Toolkit, that can be instantiated in as many business units as necessary. The idea
is to offer to other areas a ready-to-go solution that can be tailored to the particularities of the interested
party. This toolkit has been designed upon an architecture that integrates its services in several layers
(shared services, integration, knowledge, access) and it provides to the end user a comprehensive set of
features that use Open Source at thei
r core: a portal as a single entry point (Drupal), wiki functionality
(Drupal & MediaWiki), search engine (Apache Solr and ManifoldCF) and Competency Management (an in-house
development based on Open Source). In addition to the KM Toolkit, it was developed as well a
mechanism that allowed an easy content population, contributing with this to offer a content-rich solution as
efficiently as possible. This paper describes how the Knowledge Management team at the European Space
Agency has approached this endeavour from the conception and design to its implementation, based on past
experiences (e.g. ATVCAP) and describing as well some lessons learned for the future.
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