Authors:
Naoya Tojo
;
Hiromi Ishizaki
;
Yuki Nagai
and
Sumaru Niida
Affiliation:
KDDI Research, Inc., 2-1-15 Ohara, Fujimino, Saitama and Japan
Keyword(s):
Families, Family Communication, Experience Sharing, Planning, Retrospection, User Study.
Related
Ontology
Subjects/Areas/Topics:
Collaboration and e-Services
;
Collaborative Systems
;
Complex Systems Modeling and Simulation
;
e-Business
;
Enterprise Information Systems
;
Simulation and Modeling
Abstract:
Advances in mobile communication technology have eased time and space constraints in communication between individuals. Although communication support tools are efficient in non-frequent and transitory relations, they are not necessarily a breakthrough for communication among people such as families in which face-to-face communication serves a crucial role. To enhance family communication, we advanced a project to develop the tool in a phased manner. First, we conducted an ethnographic study to understand users and extracted insights related to family communication. The results of the ethnographic study revealed that a family who was maintaining good communication planned, experienced, and retrospected family events together. Based on these insights, we created the concept of a tool that combines features of a shared calendar and a photograph album. We iteratively prototyped and tested prototypes so as to increase user acceptability by improving user interfaces. Through user tests, t
he prototypes demonstrated that a parent and child could cooperate to plan family events reflecting their intentions and preserve past family experiences.
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