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Authors: Ana Leitão ; Jennifer Caffarel and Erin Stretton

Affiliation: Royal Philips - Research, Netherlands

Keyword(s): User Requirements, Healthcare IT, User Confrontation, Clinical Pathways.

Abstract: Getting to technical requirements from user input is already a hard task in an environment where the workflow processes are very well defined. When trying to extract a unique process from the users of such a variable work environment such as a healthcare institution can be very challenging. In this paper, we share our experience with extracting user requirements from clinical users by presenting the specific example of transforming workflows into models that can then be used as part of an IT solution to support workflow guidance. Here we present not only some of our main challenges when approaching different institutions and professionals with different roles, but also some of the methods we find most useful to establish communication and extract as much relevant information possible. In the end we explain some of the differences between a workflow as explained by the users and a computer–executable model and how to make the connection between the two.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Leitão, A.; Caffarel, J. and Stretton, E. (2017). Translating a Clinical Workflow into a Computer-executable Model - User Needs Discovery, Challenges and Lessons Learned. In Proceedings of the 10th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2017) - ACP; ISBN 978-989-758-213-4; ISSN 2184-4305, SciTePress, pages 594-600. DOI: 10.5220/0006275005940600

@conference{acp17,
author={Ana Leitão. and Jennifer Caffarel. and Erin Stretton.},
title={Translating a Clinical Workflow into a Computer-executable Model - User Needs Discovery, Challenges and Lessons Learned},
booktitle={Proceedings of the 10th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2017) - ACP},
year={2017},
pages={594-600},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006275005940600},
isbn={978-989-758-213-4},
issn={2184-4305},
}

TY - CONF

JO - Proceedings of the 10th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2017) - ACP
TI - Translating a Clinical Workflow into a Computer-executable Model - User Needs Discovery, Challenges and Lessons Learned
SN - 978-989-758-213-4
IS - 2184-4305
AU - Leitão, A.
AU - Caffarel, J.
AU - Stretton, E.
PY - 2017
SP - 594
EP - 600
DO - 10.5220/0006275005940600
PB - SciTePress

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