Authors:
Karsten Klose
;
Ralf Knackstedt
and
Jörg Becker
Affiliation:
European Research Center for Information Systems, University of Muenster, Germany
Keyword(s):
Service Processes, Customer Integration, Method Engineering, Business Process Management, Outsourcing, Contract Formulation
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Business Process Management
;
CASE Tools for System Development
;
e-Business
;
Enterprise Engineering
;
Enterprise Information Systems
;
Information Engineering Methodologies
;
Information Systems Analysis and Specification
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Methodologies, Processes and Platforms
;
Model-Driven Software Development
;
Modeling Formalisms, Languages and Notations
;
Requirements Analysis And Management
;
Software Engineering
;
Symbolic Systems
;
Systems Engineering
Abstract:
Service Provider business processes require extensive customer participation. Due to the customer’s substantial impact on the successful implementation of performance processes, measures of customer interaction must be planned meticulously. At present, there are numerous modelling techniques for a model-based structuring of these processes. Admittedly, most of these models provide only general operations for model modifications such as the ability to delete and add elements. This paper demonstrates possible extensions for process modelling techniques which are intended to assist service providers in analysing their processes with particular regard to customer integration and contract formulation.