Authors:
Smriti Sharma
and
Veena Bansal
Affiliation:
Indian Institute of Technology, India
Keyword(s):
Computing Facilities, Usability, Functional Utility, User Satisfaction, Individual and Organizational Impact.
Related
Ontology
Subjects/Areas/Topics:
Engineering Information System
;
Enterprise Information Systems
;
Information Systems Analysis and Specification
Abstract:
There has been a constant effort to evaluate the success of Information Technology in organizations. This
kind of investment is extremely hard to evaluate because of difficulty in identifying tangible benefits, as well as high uncertainty about achieving the expected value. Though a lot of research has taken place in this direction, but not much is written about evaluating IT in non-profit organizations like educational institutions. Measures for evaluating success of IT in such kind of institutes are markedly different from that of business organizations. The purpose of this paper is to build further upon the existing body of research by proposing a new model for measuring effectiveness of computing facilities in academic institutes. As a baseline, Delone & McLean’s model for measuring the success of Information System (DeLone & McLean 1992,DeLone & McLean 2003) is used, as it is the most pioneering model in this regard.