Authors:
Paulo M. Araújo
;
Pedro M. Tendeiro
and
Porfírio P. Filipe
Affiliation:
Instituto Superior de Engenharia de Lisboa, Portugal
Keyword(s):
Sustainable Mobility, FAQ, Question-answering, Public Transportation.
Related
Ontology
Subjects/Areas/Topics:
Energy and Economy
;
Internet-Enabled Infrastructures and Services
;
Service Innovation and Design to Support Smart Cities
;
Smart Cities
;
User-Centred and Participatory Design of Services and Systems for Smart Cities
Abstract:
One of the objectives of the European Commission is to improve sustainability and accessibility of collective transports, while simultaneously promoting the use of more environmentally friendly means of transportation. In this scope, it is important to make available appropriate and updated information about the mobility options offered by transport operators. With the objective of contributing to improve the quality of information about mobility options, tendentiously more sustainable, it is argued that practical information about transports, associated to domain entities (e.g. points of interest, transport authorities/operators and events), should assume the form of a set of Frequently Asked Questions (FAQ). For this, it is proposed an information model to support the acquisition of FAQ’s answers from heterogeneous sources of information. This work was developed in the context of the START European project (www.start-project.eu) as a service for the Integra Social Network (integra.
isel.pt) that is a product of the emergent Integra brand.
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