Authors:
Debnath Mukherjee
;
Debraj Pal
and
Prateep Misra
Affiliation:
Tata Consultancy Services Limited, India
Keyword(s):
Workflow, Internet of Things, IoT, SLA, KPI, Prediction.
Related
Ontology
Subjects/Areas/Topics:
Data Communication Networking
;
Enterprise Information Systems
;
Internet of Things
;
Sensor Networks
;
Software Agents and Internet Computing
;
Software and Architectures
;
Telecommunications
;
Ubiquitous Computing
Abstract:
Business Processes are an important part of a business. Businesses need to meet the SLA (Service Level Agreements) required by the customers. KPI (Key Performance Indicators) measure the efficiency and effectiveness of the business processes. Meeting SLA and improving the KPIs is the goal of an organization. In this paper, we describe the benefits of workflow technology for the IoT (Internet of Things) world. We discuss how workflows enable tracking of the state of various processes, thus giving the business owner an insight into the state of the business. We discuss how by defining IoT workflows, prediction of imminent violation of SLA can be achieved. We describe how IoT workflows can be triggered by the low level IoT messages. Finally, we show the architecture of an IoT workflow management system and present experimental results.