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Authors: Luís Miguel D. F. Ferreira 1 ; Amílcar Arantes 2 and Cristóvão Silva 1

Affiliations: 1 University of Coimbra, Portugal ; 2 CESUR, Instituto Superior Técnico and Universidade de Lisboa, Portugal

Keyword(s): Service Parts, Discontinued Products, Empirical Study.

Related Ontology Subjects/Areas/Topics: e-Business ; Enterprise Information Systems ; Forecasting ; Industrial Engineering ; Inventory Theory ; Logistics ; Methodologies and Technologies ; Operational Research

Abstract: The procurement and inventory management of service parts for discontinued products has often been overlooked by companies, resulting in several problems such as stock outs, rush orders or obsolete stocks. Accordingly, the main aim of this work is to develop a methodology to deal with these issues following product discontinuation. To this end, an empirical study – based on action research principles – was carried out in a producer of household appliances, which is bound by law to provide service parts for its products for a period of 15 years after they have been discontinued. The work was developed in three stages: characterization of the company situation; definition of a procedure to eliminate obsolete stocks; and definition of a procedure to manage active service parts. The resulting methodology and respective procedures are presented and the results obtained with the implementation are discussed.

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Paper citation in several formats:
Miguel D. F. Ferreira, L.; Arantes, A. and Silva, C. (2017). Discontinued Products - An Empirical Study of Service Parts Management. In Proceedings of the 6th International Conference on Operations Research and Enterprise Systems - ICORES; ISBN 978-989-758-218-9; ISSN 2184-4372, SciTePress, pages 66-74. DOI: 10.5220/0006185800660074

@conference{icores17,
author={Luís {Miguel D. F. Ferreira}. and Amílcar Arantes. and Cristóvão Silva.},
title={Discontinued Products - An Empirical Study of Service Parts Management},
booktitle={Proceedings of the 6th International Conference on Operations Research and Enterprise Systems - ICORES},
year={2017},
pages={66-74},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006185800660074},
isbn={978-989-758-218-9},
issn={2184-4372},
}

TY - CONF

JO - Proceedings of the 6th International Conference on Operations Research and Enterprise Systems - ICORES
TI - Discontinued Products - An Empirical Study of Service Parts Management
SN - 978-989-758-218-9
IS - 2184-4372
AU - Miguel D. F. Ferreira, L.
AU - Arantes, A.
AU - Silva, C.
PY - 2017
SP - 66
EP - 74
DO - 10.5220/0006185800660074
PB - SciTePress

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