Process Modelling and Activity Coordination in an Academic School within a Higher Education Enterprise: an ISO 9001:2000 Certification Process

Daisy Seng; Leonid Churilov

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Paper

Process Modelling and Activity Coordination in an Academic School within a Higher Education Enterprise: an ISO 9001:2000 Certification Process

In Proceedings of the 2nd International Workshop on Computer Supported Activity Coordination - Volume 0ICEIS, 128-140, 2005 , Miami, United States

Authors: Daisy Seng and Leonid Churilov

Affiliation: School of Business Systems, Faculty of Information Technology, Monash University, Australia

Abstract: To gain a leading edge in today’s competitive environment, higher education enterprises are implementing and obtaining International Standard Organisation (ISO) 9001:2000 certification for their quality management system (QMS). In this paper, the use of ARIS (Architecture of Integrated Information Systems) methodology to assist in process understanding when implement- ing QMS is discussed. Introduction of the ISO certified QMS into the School of ABC, XYZ University – the first ever for an academic school in Australia, is used as a case study to illustrate both the notion of a process-oriented HEE and the elegance and power of ARIS.

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Paper citation in several formats:

Seng, D. and Churilov, L. (2005). Process Modelling and Activity Coordination in an Academic School within a Higher Education Enterprise: an ISO 9001:2000 Certification Process. In Proceedings of the 2nd International Workshop on Computer Supported Activity Coordination (ICEIS 2005) - CSAC; ISBN 972-8865-21-X, SciTePress, pages 128-140. DOI: 10.5220/0002561501280140

@conference{csac05,
author={Daisy Seng. and Leonid Churilov.},
title={Process Modelling and Activity Coordination in an Academic School within a Higher Education Enterprise: an ISO 9001:2000 Certification Process},
booktitle={Proceedings of the 2nd International Workshop on Computer Supported Activity Coordination (ICEIS 2005) - CSAC},
year={2005},
pages={128-140},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002561501280140},
isbn={972-8865-21-X},
}

TY - CONF

JO - Proceedings of the 2nd International Workshop on Computer Supported Activity Coordination (ICEIS 2005) - CSAC
TI - Process Modelling and Activity Coordination in an Academic School within a Higher Education Enterprise: an ISO 9001:2000 Certification Process
SN - 972-8865-21-X
AU - Seng, D.
AU - Churilov, L.
PY - 2005
SP - 128
EP - 140
DO - 10.5220/0002561501280140
PB - SciTePress