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Authors: Fotini Patsioura ; Spyros Kitsiou and Angelos Markos

Affiliation: University of Macedonia, Greece

Keyword(s): e-Health, e-Government, Evaluation, Criteria, Hospital, Websites.

Related Ontology Subjects/Areas/Topics: Applications ; Artificial Intelligence ; e-Business ; Enterprise Information Systems ; Government ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Society, e-Business and e-Government ; Symbolic Systems ; Web Information Systems and Technologies

Abstract: Hospital web sites need to operate as effective web resources of information and interactive communication mediums to address the multifaceted requirements of their main stakeholders, (i.e. patients, healthy citizens, healthcare professionals and local communities). In case of public hospitals, web sites should also be considered as a mean to provide governmental electronic services. The main objective of this study is to provide an evaluation framework for hospital web sites. The proposed framework focuses on three main criteria: information, communication and electronic services. A total of 53 Greek hospital web sites within the Public Sector were evaluated based on a 67-item scale. The main findings of the study were the following: (a) the majority of the web sites in the analysis failed to support necessary web-based transactions between the institutions and their stakeholders (b) web sites are lacking important features regarding provision of information and communication practi ces. Improvements on interaction and information quality are necessary in order for the institutions to provide a viable and useful online environment for patients and citizens. (More)

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Paper citation in several formats:
Patsioura, F.; Kitsiou, S. and Markos, A. (2009). EVALUATION OF GREEK PUBLIC HOSPITAL WEBSITES. In Proceedings of the International Conference on e-Business (ICETE 2009) - ICE-B; ISBN 978-989-674-006-1, SciTePress, pages 223-229. DOI: 10.5220/0002194402230229

@conference{ice-b09,
author={Fotini Patsioura. and Spyros Kitsiou. and Angelos Markos.},
title={EVALUATION OF GREEK PUBLIC HOSPITAL WEBSITES},
booktitle={Proceedings of the International Conference on e-Business (ICETE 2009) - ICE-B},
year={2009},
pages={223-229},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002194402230229},
isbn={978-989-674-006-1},
}

TY - CONF

JO - Proceedings of the International Conference on e-Business (ICETE 2009) - ICE-B
TI - EVALUATION OF GREEK PUBLIC HOSPITAL WEBSITES
SN - 978-989-674-006-1
AU - Patsioura, F.
AU - Kitsiou, S.
AU - Markos, A.
PY - 2009
SP - 223
EP - 229
DO - 10.5220/0002194402230229
PB - SciTePress