Authors:
Vanessa Hanschke
1
;
Areti Manataki
2
;
Cristina Adriana Alexandru
2
;
Petros Papapanagiotou
2
;
Carolyn Deighan
3
;
Louise Taylor
3
and
Dave Robertson
2
Affiliations:
1
Microsoft, Italy
;
2
The University of Edinburgh, United Kingdom
;
3
NHS Lothian, United Kingdom
Keyword(s):
Social Machine, Heart Manual, Self-management Rehabilitation, Participatory Design.
Related
Ontology
Subjects/Areas/Topics:
Biomedical Engineering
;
Cloud Computing
;
e-Health
;
Health Information Systems
;
Platforms and Applications
Abstract:
Social machines are emerging as a focus of research within the field of informatics as they begin to become the
central administrator of our everyday communications. The difficulty of applying such systems to specialised
contexts, such as healthcare, calls for guidelines on how to design them, so that they become truly useful.
In collaboration with the Heart Manual Department, this project is an attempt at finding suitable methods for
designing social machines in a healthcare context. It suggests that adopting a participatory approach where
stakeholders are active, equal participants throughout the design process leads to a more usable, likeable, and
thus more successful social machine. We describe the process of designing a social machine for the Heart
Manual service, in which requirements were elicited through various participatory design methods and a proof
of concept evaluation was carried out with a prototype. The prototype was received largely positively and
scored highly on th
e System Usability Scale, indicating the success of the proposed methodology.
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