Authors:
Kayo Iizuka
1
;
Yasuki Iizuka
2
and
Kazuhiko Tsuda
3
Affiliations:
1
Senshu University, Japan
;
2
Tokai University, Japan
;
3
University of Tsukuba, Japan
Keyword(s):
Business Process re-Engineering (BPR), Effective Approach, Organizational Factors.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Business Process Management
;
e-Business
;
Enterprise Engineering
;
Enterprise Information Systems
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Symbolic Systems
Abstract:
This paper presents analysis results of business process re-engineering (BPR) effects including customer satisfaction and their formative factors. Although BPR has been studied for some decades, additional issues have come into existence recently, e.g., balance of efficiency and internal control (including information security management), organization reform or enterprise integration including the causes of recent economic circumstances. Analyses in this paper are aimed at addressing these issues. By clarifying the mechanism for achieving BPR effectiveness, analysis is focused on organization perspectives and communication infrastructure.