Authors:
Tarek El-Kiki
;
Elaine Lawrence
and
Gordana Culjak
Affiliation:
Faculty of IT, University of Technology Sydney, Australia
Keyword(s):
mGovernment, barriers, evaluation, mobile, services, systems, management.
Related
Ontology
Subjects/Areas/Topics:
Applications
;
Artificial Intelligence
;
e-Business
;
Enterprise Information Systems
;
Government
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Society, e-Business and e-Government
;
Symbolic Systems
;
Web Information Systems and Technologies
Abstract:
Effective management is considered the crucial factor that decides the success or failure of any mService project. This paper is a further step into a research project that aims to measure the effectiveness of mGovernment services. As a preparatory step to developing a users’ opinion survey, this paper analyses and defines barriers to the success of mGovernment service projects from the perspective of mobile government and mobile technology experts from nineteen countries around the world. The outcome is compared to the findings from an extensive literature review. The results show a very close correspondence between the literature review and the opinions of the experts.