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Authors: Edumilis Méndez ; María Pérez ; Luis E. Mendoza and Maryoly Ortega

Affiliation: Universidad Simón Bolívar, Venezuela

ISBN: 978-989-8111-38-8

Keyword(s): Outsourcing, Information Technology, Critical Success Factor, Business Process.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Business Process Management ; e-Business ; Enterprise Engineering ; Enterprise Information Systems ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Symbolic Systems

Abstract: Nowadays, a large number of companies delegate their tasks to third parties in order to reduce costs, increase profitability, expand their horizon, and increase their competitive capacity. The level of success of such contracting and related agreements is influenced by a set of critical factors that may vary depending on the type of project addressed. This article proposes a model of Critical Success Factors (CSFs) to evaluate Information Technology Outsourcing (ITO) projects. The model is based on the ITO state-of-the-art, related technologies and different aspects that affect ITO project development. Altogether, 22 CSFs were formulated for data center, network, software development and hardware support technologies. Additionally, the model proposed was evaluated using the Features Analysis Case Study Method proposed by DESMET. The methodology applied for this research consisted of an adaptation of the Methodological Framework for Research of Information Systems, including the Goal Q uestion Metric (GQM) approach. For model operationalization, 400 metrics were established, which allowed measuring CSFs and ensuring model effectiveness to evaluate the probability of success of an ITO project and provide guidance to the parties involved in such service. (More)

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Paper citation in several formats:
Méndez E.; Pérez M.; E. Mendoza L.; Ortega M. and (2008). CRITICAL SUCCESS FACTORS TO EVALUATE INFORMATION TECHNOLOGY OUTSOURCING PROJECTS.In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-8111-38-8, pages 176-181. DOI: 10.5220/0001686801760181

@conference{iceis08,
author={Edumilis Méndez and María Pérez and Luis {E. Mendoza} and Maryoly Ortega},
title={CRITICAL SUCCESS FACTORS TO EVALUATE INFORMATION TECHNOLOGY OUTSOURCING PROJECTS},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2008},
pages={176-181},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001686801760181},
isbn={978-989-8111-38-8},
}

TY - CONF

JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - CRITICAL SUCCESS FACTORS TO EVALUATE INFORMATION TECHNOLOGY OUTSOURCING PROJECTS
SN - 978-989-8111-38-8
AU - Méndez, E.
AU - Pérez, M.
AU - E. Mendoza, L.
AU - Ortega, M.
PY - 2008
SP - 176
EP - 181
DO - 10.5220/0001686801760181

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