Towards Systemic Evaluation of the Business Value of IT

Harri Töhönen; Timo Itälä; Marjo Kauppinen; Tomi Männistö

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Paper

Towards Systemic Evaluation of the Business Value of IT

In Proceedings of the Fifth International Symposium on Business Modeling and Software Design BMSD - Volume 1, 163-170, 2015 , Milan, Italy

Authors: Harri Töhönen ¹ ; Timo Itälä ² ; Marjo Kauppinen ¹ and Tomi Männistö ³

Affiliations: ¹ Aalto University, Finland ; ² Aalto Universtiy, Finland ; ³ University of Helsinki, Finland

Keyword(s): IT business value, evaluation, system dynamics, systemic approach.

Abstract: Evaluating the IT business value is a challenging combination of managing the complexity of value phenomenon and the complexity of broad IT impacts. This study analyses the focal characteristics of IT business value evaluation and proposes a research agenda towards systemic evaluation approach. The systemic approach combines concepts of goal driven perspective for benefits, value as a combination of benefits and costs, and the lifecycle view of potential and realised value. These concepts are integrated through system dynamics modelling to understand the IT impact structures and dynamic value creating behaviour emerging from the structures. Finally, systemic approach should be supported by evaluation workflow practices that facilitate seamless data retrieval for the evaluation process, and the integration of evaluation outputs within the organisation.

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Paper citation in several formats:

Töhönen, H.; Itälä, T.; Kauppinen, M. and Männistö, T. (2015). Towards Systemic Evaluation of the Business Value of IT. In Proceedings of the Fifth International Symposium on Business Modeling and Software Design - BMSD; ISBN 978-989-758-111-3, SciTePress, pages 163-170. DOI: 10.5220/0005886601630170

@conference{bmsd15,
author={Harri Töhönen. and Timo Itälä. and Marjo Kauppinen. and Tomi Männistö.},
title={Towards Systemic Evaluation of the Business Value of IT},
booktitle={Proceedings of the Fifth International Symposium on Business Modeling and Software Design - BMSD},
year={2015},
pages={163-170},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005886601630170},
isbn={978-989-758-111-3},
}

TY - CONF

JO - Proceedings of the Fifth International Symposium on Business Modeling and Software Design - BMSD
TI - Towards Systemic Evaluation of the Business Value of IT
SN - 978-989-758-111-3
AU - Töhönen, H.
AU - Itälä, T.
AU - Kauppinen, M.
AU - Männistö, T.
PY - 2015
SP - 163
EP - 170
DO - 10.5220/0005886601630170
PB - SciTePress