Using Process Indicators to Help the Verification of Goal Fulfillment

Henrique P. de Sá Sousa; Vanessa T. Nunes; Claudia Cappelli; Renata Guizzardi; Julio Cesar S. P. Leite

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Paper

Using Process Indicators to Help the Verification of Goal Fulfillment

Topics: Business Modeling and Business Process Management

In Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 3: ICEIS, 345-352, 2017 , Porto, Portugal

Authors: Henrique P. de Sá Sousa ¹ ; Vanessa T. Nunes ² ; Claudia Cappelli ³ ; Renata Guizzardi ⁴ and Julio Cesar S. P. Leite ⁵

Affiliations: ¹ UFRRJ, Brazil ; ² UnB, Brazil ; ³ UNIRIO, Brazil ; ⁴ UFES, Brazil ; ⁵ PUC-Rio, Brazil

Keyword(s): Alignment, Business Process, Business Goal, and BPM.

Abstract: Process modelling is often criticized as lacking proper alignment with business goals. Although there is literature on different proposals to address the issue, the verification of this alignment remains an obstacle during process enactment. We make use of key process indicator (KPI) in a process design method to annotate processes/activities with proper information. The method derives this information from the business goals and uses it to calculate process indicators. We demonstrate through a real example, modelled with the ARIS business process model tool, how the method produces proper indicators, which should be used during process enactment.

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Paper citation in several formats:

Sousa, H.; Nunes, V.; Cappelli, C.; Guizzardi, R. and Leite, J. (2017). Using Process Indicators to Help the Verification of Goal Fulfillment. In Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 3: ICEIS; ISBN 978-989-758-249-3; ISSN 2184-4992, SciTePress, pages 345-352. DOI: 10.5220/0006239303450352

@conference{iceis17,
author={Henrique P. de Sá Sousa. and Vanessa T. Nunes. and Claudia Cappelli. and Renata Guizzardi. and Julio Cesar S. P. Leite.},
title={Using Process Indicators to Help the Verification of Goal Fulfillment},
booktitle={Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 3: ICEIS},
year={2017},
pages={345-352},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006239303450352},
isbn={978-989-758-249-3},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 3: ICEIS
TI - Using Process Indicators to Help the Verification of Goal Fulfillment
SN - 978-989-758-249-3
IS - 2184-4992
AU - Sousa, H.
AU - Nunes, V.
AU - Cappelli, C.
AU - Guizzardi, R.
AU - Leite, J.
PY - 2017
SP - 345
EP - 352
DO - 10.5220/0006239303450352
PB - SciTePress