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Diagnosis and Prognosis of Knowledge Management based on k-Workflow, on Conversion and Knowledge Flow - The Case of the National Land Transport Agency in Brazil

Topics: Communication, Collaboration and Information Sharing; Innovation Facilitation; KM Strategies and Implementations ; Knowledge Management Projects; Tools and Technology for Knowledge Management

Authors: Luiziana Rezende 1 ; Maria Angela Lobão 2 ; Joel de Lima Pereira Castro Junior 3 ; Luiz Angelo Merino 4 ; Soraia Alves Rocha 4 and Carlos Alberto Malcher Bastos 4

Affiliations: 1 Federal University of Rio de Janeiro, GtecCom / Fluminense Federal University and Post DocPPEngProd / Fluminense Federal University, Brazil ; 2 GtecCom / Fluminense Federal University and IBMEC Faculty, Brazil ; 3 GtecCom / Fluminense Federal University and PPGAd / Fluminense Federal University, Brazil ; 4 GtecCom / Fluminense Federal University, Brazil

Keyword(s): Knowledge Management, Knowledge Workflow, Conversion and Knowledge Flow, Innovation.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Communication, Collaboration and Information Sharing ; Innovation Facilitation ; KM Strategies and Implementations ; Knowledge Management and Information Sharing ; Knowledge Management Projects ; Knowledge-Based Systems ; Symbolic Systems ; Tools and Technology for Knowledge Management

Abstract: This paper presents the main contributions of the Iterative Model for Knowledge Management proposed by Universidade Federal Fluminense (UFF) in cooperation with the Brazilian Agency for Land Transport Regulation (ANTT). The method’s great innovation is to combine to the KM diagnosis and prognosis, the concepts of conversion and knowledge flow, with the application of the 5W1H method and Enterprise Architect (EA) software to integrate the models built, also allowing its graphical representation. The models and products obtained have allowed: to understand the culture of the Agency's current KM; view existing gaps and needs in their knowledge flow construction and in the process of converting knowledge; propose a set of KM practices and tools appropriate to their reality and predict future actions of improvement that impact on the efficiency of the regulatory process.

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Paper citation in several formats:
Rezende, L.; Lobão, M.; de Lima Pereira Castro Junior, J.; Merino, L.; Alves Rocha, S. and Malcher Bastos, C. (2013). Diagnosis and Prognosis of Knowledge Management based on k-Workflow, on Conversion and Knowledge Flow - The Case of the National Land Transport Agency in Brazil. In Proceedings of the International Conference on Knowledge Discovery and Information Retrieval and the International Conference on Knowledge Management and Information Sharing (IC3K 2013) - KMIS; ISBN 978-989-8565-75-4; ISSN 2184-3228, SciTePress, pages 413-418. DOI: 10.5220/0004550104130418

@conference{kmis13,
author={Luiziana Rezende. and Maria Angela Lobão. and Joel {de Lima Pereira Castro Junior}. and Luiz Angelo Merino. and Soraia {Alves Rocha}. and Carlos Alberto {Malcher Bastos}.},
title={Diagnosis and Prognosis of Knowledge Management based on k-Workflow, on Conversion and Knowledge Flow - The Case of the National Land Transport Agency in Brazil},
booktitle={Proceedings of the International Conference on Knowledge Discovery and Information Retrieval and the International Conference on Knowledge Management and Information Sharing (IC3K 2013) - KMIS},
year={2013},
pages={413-418},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004550104130418},
isbn={978-989-8565-75-4},
issn={2184-3228},
}

TY - CONF

JO - Proceedings of the International Conference on Knowledge Discovery and Information Retrieval and the International Conference on Knowledge Management and Information Sharing (IC3K 2013) - KMIS
TI - Diagnosis and Prognosis of Knowledge Management based on k-Workflow, on Conversion and Knowledge Flow - The Case of the National Land Transport Agency in Brazil
SN - 978-989-8565-75-4
IS - 2184-3228
AU - Rezende, L.
AU - Lobão, M.
AU - de Lima Pereira Castro Junior, J.
AU - Merino, L.
AU - Alves Rocha, S.
AU - Malcher Bastos, C.
PY - 2013
SP - 413
EP - 418
DO - 10.5220/0004550104130418
PB - SciTePress

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