Authors:
David Loewenstern
and
Larisa Shwartz
Affiliation:
IBM T. J. Watson Research Center, United States
Keyword(s):
IT service management, ITSM tools, heterogeneous dynamically alterable lifecycles, configuration management, CMDB, ITSCM.
Related
Ontology
Subjects/Areas/Topics:
Enterprise Information Systems
;
Information Engineering Methodologies
;
Information Systems Analysis and Specification
Abstract:
IT service management requires the management of heterogeneous artifacts such as configuration items with differing lifecycles and complex interrelationships. Lifecycle management in such environments is critical in providing feedback and control between processes and sustaining communication and synchronization between and within processes while maintaining the integrity of the configuration item database (CMDB). We propose a method for managing lifecycles of multiple types, with automated methods for inheritance of lifecycles, authorization of state changes, propagation of state changes through relationships, and dynamic lifecycle updates.