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Authors: David Loewenstern and Larisa Shwartz

Affiliation: IBM T. J. Watson Research Center, United States

ISBN: 978-989-8111-38-8

Keyword(s): IT service management, ITSM tools, heterogeneous dynamically alterable lifecycles, configuration management, CMDB, ITSCM.

Related Ontology Subjects/Areas/Topics: Enterprise Information Systems ; Information Engineering Methodologies ; Information Systems Analysis and Specification

Abstract: IT service management requires the management of heterogeneous artifacts such as configuration items with differing lifecycles and complex interrelationships. Lifecycle management in such environments is critical in providing feedback and control between processes and sustaining communication and synchronization between and within processes while maintaining the integrity of the configuration item database (CMDB). We propose a method for managing lifecycles of multiple types, with automated methods for inheritance of lifecycles, authorization of state changes, propagation of state changes through relationships, and dynamic lifecycle updates.

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Paper citation in several formats:
Loewenstern D.; Shwartz L. and (2008). IT SERVICE MANAGEMENT OF USING HETEROGENEOUS, DYNAMICALLY ALTERABLE CONFIGURATION ITEM LIFECYCLES.In Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-8111-38-8, pages 155-160. DOI: 10.5220/0001718401550160

@conference{iceis08,
author={David Loewenstern and Larisa Shwartz},
title={IT SERVICE MANAGEMENT OF USING HETEROGENEOUS, DYNAMICALLY ALTERABLE CONFIGURATION ITEM LIFECYCLES},
booktitle={Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2008},
pages={155-160},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001718401550160},
isbn={978-989-8111-38-8},
}

TY - CONF

JO - Proceedings of the Tenth International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - IT SERVICE MANAGEMENT OF USING HETEROGENEOUS, DYNAMICALLY ALTERABLE CONFIGURATION ITEM LIFECYCLES
SN - 978-989-8111-38-8
AU - Loewenstern, D.
AU - Shwartz, L.
PY - 2008
SP - 155
EP - 160
DO - 10.5220/0001718401550160

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