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Authors: Maria Th. Semmelrock-Picej 1 and Judith Michael 2

Affiliations: 1 Klagenfurt University, Austria ; 2 Integranova GmbH, Austria

Keyword(s): Customer Knowledge Management, System, Socio-Technical Approach.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Innovation Facilitation ; K-Economy, K-Community and K-Enterprise ; KM Strategies and Implementations ; Knowledge Management and Information Sharing ; Knowledge Management Projects ; Knowledge-Based Systems ; Symbolic Systems ; Tools and Technology for Knowledge Management

Abstract: The effective and efficient management of explicit customer knowledge is a key factor for gaining competitive advantages in current business environments. For this we consider the importance of customer knowledge in this paper and possibilities to integrate it into company internal processes. Therefore we develop a customer knowledge management system which we consider from an organizational viewpoint and from the technology side. This socio-technical approach will be presented in the next step. We conclude by suggesting specific areas of research which should be considered important for the implementation of this customer knowledge management system in practice and raise some future research questions.

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Paper citation in several formats:
Semmelrock-Picej, M. and Michael, J. (2010). TOWARDS A SYSTEM FOR MANAGING COLLABORATIVE CUSTOMER KNOWLEDGE. In Proceedings of the International Conference on Knowledge Management and Information Sharing (IC3K 2010) - KMIS; ISBN 978-989-8425-30-0; ISSN 2184-3228, SciTePress, pages 300-306. DOI: 10.5220/0003070003000306

@conference{kmis10,
author={Maria Th. Semmelrock{-}Picej. and Judith Michael.},
title={TOWARDS A SYSTEM FOR MANAGING COLLABORATIVE CUSTOMER KNOWLEDGE},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing (IC3K 2010) - KMIS},
year={2010},
pages={300-306},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003070003000306},
isbn={978-989-8425-30-0},
issn={2184-3228},
}

TY - CONF

JO - Proceedings of the International Conference on Knowledge Management and Information Sharing (IC3K 2010) - KMIS
TI - TOWARDS A SYSTEM FOR MANAGING COLLABORATIVE CUSTOMER KNOWLEDGE
SN - 978-989-8425-30-0
IS - 2184-3228
AU - Semmelrock-Picej, M.
AU - Michael, J.
PY - 2010
SP - 300
EP - 306
DO - 10.5220/0003070003000306
PB - SciTePress

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