Authors:
Vanessa Soares
1
;
Rejane Figueiredo
1
;
Elaine Venson
1
;
Laís de Araújo
1
and
Rafael Queiroz
2
Affiliations:
1
ITRAC – Information Technology, Research and Application Center and University of Brasília, Brazil
;
2
TU Darmstadt, Germany
Keyword(s):
Inventory, Maintenance, Documentation, Legacy Systems, Action Research.
Related
Ontology
Subjects/Areas/Topics:
Databases and Information Systems Integration
;
Enterprise Information Systems
;
Legacy Systems
Abstract:
Maintainability, characterized by ease of understanding, is strongly related to the availability of correct and update information about the system and the ease of maintenance staff in understanding it. The Brazilian public administration has many legacy systems in maintenance whose documentation is non-existent or incomplete. The main purpose of this work was to identify the inventorying attributes that have to be recorded to support systems maintenance. The methodology applied was action research whose cycles allowed identifying the attributes required by each one of the stakeholders, civil servants and providers to inventory the systems, as well as how to register and access their attributes. As a result, the set of attributes produced by the interaction between researchers and stakeholders was considered essential to the infrastructure and systems areas, managers, and providers.