Examining the Potential for Conversational Exploratory Search Using a Smart Speaker Digital Assistant

Abhishek Kaushik; Gareth J. F. Jones

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Paper

Examining the Potential for Conversational Exploratory Search Using a Smart Speaker Digital Assistant

Topics: Agent-based Human-Computer-Interaction; Agents for Human-Human Interaction; Analysis Methods and Tools; Cognitive and Conceptual Models; Design Methods and Tools; Evaluation Paradigms and Frameworks; Human Cooperation and Agent-Based Interaction; Interaction Devices and Immersive Displays; Models for Human-Agent Interaction; Task Analysis, Guidelines and Heuristics; Usability and User Experience; User Modeling and Profiling; User Performance Evaluation

In Proceedings of the 18th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications - Volume 2: VISIGRAPP, 305-317, 2023 , Lisbon, Portugal

Authors: Abhishek Kaushik and Gareth J. F. Jones

Affiliation: ADAPT Centre, School of Computing, Dublin City University, Dublin 9, Ireland

Keyword(s): Conversational Search, Exploratory Search, Dialogue System, Alexa.

Abstract: Online Digital Assistants, such as Amazon Alexa, Google Assistant, Apple Siri are very popular and provide a range or services to their users, a key function is their ability to satisfy user information needs from the sources available to them. Users may often regard these applications as providing search services similar to Google type search engines. However, while it is clear that they are in general able to answer factoid questions effectively, it is much less obvious how well they support less specific or exploratory type search tasks. We describe an investigation examining the behaviour of the standard Amazon Alexa for exploratory search tasks. The results of our study show that it not effective in addressing these types of information needs. We propose extensions to Alexa designed to overcome these shortcomings. Our Custom Alexa application extends Alexa’s conversational functionality for exploratory search. A user study shows that our extended Alexa application both enables u sers to more successfully complete exploratory search tasks and is well accepted by our test users. (More)

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Paper citation in several formats:

Kaushik, A. and J. F. Jones, G. (2023). Examining the Potential for Conversational Exploratory Search Using a Smart Speaker Digital Assistant. In Proceedings of the 18th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications (VISIGRAPP 2023) - HUCAPP; ISBN 978-989-758-634-7; ISSN 2184-4321, SciTePress, pages 305-317. DOI: 10.5220/0011798700003417

@conference{hucapp23,
author={Abhishek Kaushik. and Gareth {J. F. Jones}.},
title={Examining the Potential for Conversational Exploratory Search Using a Smart Speaker Digital Assistant},
booktitle={Proceedings of the 18th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications (VISIGRAPP 2023) - HUCAPP},
year={2023},
pages={305-317},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011798700003417},
isbn={978-989-758-634-7},
issn={2184-4321},
}

TY - CONF

JO - Proceedings of the 18th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications (VISIGRAPP 2023) - HUCAPP
TI - Examining the Potential for Conversational Exploratory Search Using a Smart Speaker Digital Assistant
SN - 978-989-758-634-7
IS - 2184-4321
AU - Kaushik, A.
AU - J. F. Jones, G.
PY - 2023
SP - 305
EP - 317
DO - 10.5220/0011798700003417
PB - SciTePress