Authors:
Daniel Schall
;
Robert Gombotz
and
Schahram Dustdar
Affiliation:
Distributed Systems Group, Institute of Information Systems, Vienna University of Technology, Austria
Keyword(s):
Collaboration Patterns, Message Annotation, Coordination Support, Interaction Patterns.
Related
Ontology
Subjects/Areas/Topics:
Enterprise Information Systems
;
Internet and Collaborative Computing
;
Software Agents and Internet Computing
Abstract:
In this paper we present a specification for annotating messages to enable computer-supported message processing, addressing, and analysis. The benefits of annotating messages according to our XML based specification are two-fold: Firstly, it allows computer support during collaboration by enabling automated message addressing (i.e., determining who should get a message) and message management (e.g., managing your messages according to activities, projects, and tasks). Secondly, it enables post-collaboration analysis of messages and mining of message logs for patterns and for workflow models. We provide a proof of concept by presenting how annotated messages may support and facilitate collaboration that happens according to certain collaboration patterns. In addition to the patterns we have already introduced in our previous work, we present more patterns such as Monitors that emphasize the applicability of computer supported message handling.