Authors:
Mário Rodrigues
1
;
Gonçalo Paiva Dias
2
and
António Teixeira
3
Affiliations:
1
ESTGA/IEETA, University of Aveiro, Portugal
;
2
ESTGA/GOVCOPP, University of Aveiro, Portugal
;
3
DETI / IEETA, University of Aveiro, Portugal
Keyword(s):
e-gov, Life-event, Human language technologies, Natural language interface, Information extraction.
Related
Ontology
Subjects/Areas/Topics:
Applications
;
Artificial Intelligence
;
e-Business
;
Enterprise Information Systems
;
Government
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Society, e-Business and e-Government
;
Symbolic Systems
;
Web Information Systems and Technologies
Abstract:
Effective provision of government services implies that, besides being provided online, services become available through other channels, are organized according to citizen’s expectations, are accessible to everyone, anytime and anywhere, and include information from unstructured sources. It is also essential to provide the tools that allow citizens to correctly identify the services they need. In this paper we will discuss how it is possible to improve e-gov service delivery by using human language technologies. We argue that these technologies can contribute to: deliver services in more inclusive manners; provide human centered and multilingual service and support; and include non-structured information scattered across different sources.