VISUALIZING THE PROCESS - A Graph-Based Approach to Enhancing System-User Knowledge Sharing

Tamara Babaian; Wendy Lucas; Heikki Topi

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Paper

VISUALIZING THE PROCESS - A Graph-Based Approach to Enhancing System-User Knowledge Sharing

Topics: HCI on Enterprise Information Systems; Human Factors; User Needs

In Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 4: ICEIS, 123-128, 2007 , Funchal, Madeira, Portugal

Authors: Tamara Babaian ; Wendy Lucas and Heikki Topi

Affiliation: Bentley College, United States

Keyword(s): User interface design methodologies, enterprise-wide systems, enterprise resource planning, usability.

Related Ontology Subjects/Areas/Topics: Enterprise Information Systems ; HCI on Enterprise Information Systems ; Human Factors ; Human-Computer Interaction ; Physiological Computing Systems ; User Needs

Abstract: Our research is concerned with developing design guidelines aimed at improving the usability of enterprise-wide information systems by employing collaborative problem solving as a model for user-system interaction. In this paper, we present our approach to addressing a critical design issue that we identified through our field research: namely, system-to-user communication involving components of a complex process flow. This approach uses a dynamic process graph and a set of related task links that are displayed alongside the traditional ERP task interfaces. We outline the collaborative framework and position our solution within it. This solution can benefit other application areas, especially those that involve protracted processes that are not familiar to the user.

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Paper citation in several formats:

Babaian, T.; Lucas, W. and Topi, H. (2007). VISUALIZING THE PROCESS - A Graph-Based Approach to Enhancing System-User Knowledge Sharing. In Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 4: ICEIS; ISBN 978-972-8865-92-4; ISSN 2184-4992, SciTePress, pages 123-128. DOI: 10.5220/0002352401230128

@conference{iceis07,
author={Tamara Babaian. and Wendy Lucas. and Heikki Topi.},
title={VISUALIZING THE PROCESS - A Graph-Based Approach to Enhancing System-User Knowledge Sharing},
booktitle={Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 4: ICEIS},
year={2007},
pages={123-128},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002352401230128},
isbn={978-972-8865-92-4},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 4: ICEIS
TI - VISUALIZING THE PROCESS - A Graph-Based Approach to Enhancing System-User Knowledge Sharing
SN - 978-972-8865-92-4
IS - 2184-4992
AU - Babaian, T.
AU - Lucas, W.
AU - Topi, H.
PY - 2007
SP - 123
EP - 128
DO - 10.5220/0002352401230128
PB - SciTePress