Authors:
Tobias Mettler
1
and
Markus Eurich
2
Affiliations:
1
SAP Research St.Gallen, Switzerland
;
2
SAP Research Zürich and ETH Zürich, Switzerland
Keyword(s):
Analytic hierarchy process, Decision model, Information intensive services, IT-business value, Service selection, STEP, Web services.
Related
Ontology
Subjects/Areas/Topics:
Cloud Computing
;
Collaboration and e-Services
;
Data Communication Networking
;
Data Engineering
;
e-Business
;
Enterprise Information Systems
;
Mobile Software and Services
;
Ontologies and the Semantic Web
;
Quality-Of-Service
;
Services Science
;
Software Agents and Internet Computing
;
Software Engineering
;
Software Engineering Methods and Techniques
;
Telecommunications
;
Web Services
;
Wireless Information Networks and Systems
Abstract:
Together with the diffusion of the Internet both private and legal persons have designed a wide variety of information intensive services. At the same time, concepts and methods have been developed to facilitate the description, discovery, composition, and consumption of these services. However, the selection of the right service still represents a major problem for consumers, since policy-, reputation- or trust-based selection techniques often do not lead to the desired results. In this paper a multi-dimensional service selection model - including social, technological, economic, and political considerations - is presented that can help service consumers in this sketchy and complex task.