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Authors: Tobias Mettler 1 and Markus Eurich 2

Affiliations: 1 SAP Research St.Gallen, Switzerland ; 2 SAP Research Zürich and ETH Zürich, Switzerland

ISBN: 978-989-8425-70-6

Keyword(s): Analytic hierarchy process, Decision model, Information intensive services, IT-business value, Service selection, STEP, Web services.

Related Ontology Subjects/Areas/Topics: Cloud Computing ; Collaboration and e-Services ; Data Communication Networking ; Data Engineering ; e-Business ; Enterprise Information Systems ; Mobile Software and Services ; Ontologies and the Semantic Web ; Quality-Of-Service ; Services Science ; Software Agents and Internet Computing ; Software Engineering ; Software Engineering Methods and Techniques ; Telecommunications ; Web Services ; Wireless Information Networks and Systems

Abstract: Together with the diffusion of the Internet both private and legal persons have designed a wide variety of information intensive services. At the same time, concepts and methods have been developed to facilitate the description, discovery, composition, and consumption of these services. However, the selection of the right service still represents a major problem for consumers, since policy-, reputation- or trust-based selection techniques often do not lead to the desired results. In this paper a multi-dimensional service selection model - including social, technological, economic, and political considerations - is presented that can help service consumers in this sketchy and complex task.

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Paper citation in several formats:
Mettler, T. and Eurich, M. (2011). WHAT IS THE RIGHT SERVICE? A MULTI-CRITERIA DECISION MODEL BASED ON ‘STEP’.In Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2011) ISBN 978-989-8425-70-6, pages 81-90. DOI: 10.5220/0003452400810090

@conference{ice-b11,
author={Tobias Mettler. and Markus Eurich.},
title={WHAT IS THE RIGHT SERVICE? A MULTI-CRITERIA DECISION MODEL BASED ON ‘STEP’},
booktitle={Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2011)},
year={2011},
pages={81-90},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003452400810090},
isbn={978-989-8425-70-6},
}

TY - CONF

JO - Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2011)
TI - WHAT IS THE RIGHT SERVICE? A MULTI-CRITERIA DECISION MODEL BASED ON ‘STEP’
SN - 978-989-8425-70-6
AU - Mettler, T.
AU - Eurich, M.
PY - 2011
SP - 81
EP - 90
DO - 10.5220/0003452400810090

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