A MULTIDIMENSIONAL MODEL TO ANALYZE SOCIAL AND TECHNICAL FACTORS IN COMPUTER-MEDIATED COMMUNICATION

Monique Janneck

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Paper

A MULTIDIMENSIONAL MODEL TO ANALYZE SOCIAL AND TECHNICAL FACTORS IN COMPUTER-MEDIATED COMMUNICATION

Topics: Social and Legal Issues; Social Information Systems; Tele-Work and Collaboration

In Proceedings of the Fifth International Conference on Web Information Systems and Technologies WEBIST - Volume 1, 521-526, 2009 , Lisbon, Portugal

Author: Monique Janneck

Affiliation: University of Hamburg, Germany

Keyword(s): Computer-mediated communication, Computer-supported cooperative learning, Computer-supported Cooperative work.

Related Ontology Subjects/Areas/Topics: Social and Legal Issues ; Social Information Systems ; Society, e-Business and e-Government ; Tele-Work and Collaboration ; Web Information Systems and Technologies

Abstract: This paper proposes a multidimensional model to analyze problems in computer-mediated communication (CMC), which can serve as a framework to integrate existing CMC approaches and also offers guidelines for the selection, the design, and the social and organizational integration of CMC tools. The specific strength of the model is its clear distinction between social and technical factors influencing computer-mediated communication. A case study of groupware use is presented to demonstrate the usefulness of the model to analyze difficulties in CMC settings and decide whether to address a certain problem on a design level or a personal, social, or organizational level.

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Paper citation in several formats:

Janneck, M. (2009). A MULTIDIMENSIONAL MODEL TO ANALYZE SOCIAL AND TECHNICAL FACTORS IN COMPUTER-MEDIATED COMMUNICATION. In Proceedings of the Fifth International Conference on Web Information Systems and Technologies - WEBIST; ISBN 978-989-8111-81-4; ISSN 2184-3252, SciTePress, pages 521-526. DOI: 10.5220/0001834905210526

@conference{webist09,
author={Monique Janneck.},
title={A MULTIDIMENSIONAL MODEL TO ANALYZE SOCIAL AND TECHNICAL FACTORS IN COMPUTER-MEDIATED COMMUNICATION},
booktitle={Proceedings of the Fifth International Conference on Web Information Systems and Technologies - WEBIST},
year={2009},
pages={521-526},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001834905210526},
isbn={978-989-8111-81-4},
issn={2184-3252},
}

TY - CONF

JO - Proceedings of the Fifth International Conference on Web Information Systems and Technologies - WEBIST
TI - A MULTIDIMENSIONAL MODEL TO ANALYZE SOCIAL AND TECHNICAL FACTORS IN COMPUTER-MEDIATED COMMUNICATION
SN - 978-989-8111-81-4
IS - 2184-3252
AU - Janneck, M.
PY - 2009
SP - 521
EP - 526
DO - 10.5220/0001834905210526
PB - SciTePress