Authors:
John Perkins
;
Sharon Cox
and
Ann-Karin Jorgensen
Affiliation:
University of Central England, United Kingdom
Keyword(s):
skills needs analysis, knowledge management, socio-technical systems, e-commerce systems, intellectual capital
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence and Decision Support Systems
;
Biomedical Engineering
;
Data Engineering
;
Enterprise Information Systems
;
Group Decision Support Systems
;
Health Information Systems
;
Information Systems Analysis and Specification
;
Knowledge Management
;
Ontologies and the Semantic Web
;
Society, e-Business and e-Government
;
Strategic Decision Support Systems
;
Web Information Systems and Technologies
Abstract:
A UK car manufacturer case study provides a focus upon the problem of aligning transactional information systems used in e-commerce with the necessary human skills and knowledge to make them work effectively. Conventional systematic approaches to analysing learning needs are identified in the case study, which identifies some shortcomings when these are applied to electronically mediated business processes. A programme of evaluation and review undertaken in the case study is used to propose alternative ways of implementing processes of developing and sharing knowledge and skills as part of the facilitation of networks of knowledge workers working with intra and inter-organisational systems. The paper concludes with a discussion on the implications of these local outcomes alongside some relevant literature in the area of knowledge management systems. This suggests that the cultural context constitutes a significant determinant of initiatives to manage, or at least influence, knowledge
based skills in e-commerce applications.
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