![](bg7.png)
firms that have implemented or plan to implement
ERP systems, and to vendors and consultants that
assist in their implementation.
Flexibility
Flexibility
Transversality
Transversality
Integration
Integration
Performance
of the ERP
system
Performance
of the ERP
system
Organisational context
Optimal
level ?
Figure 2: Research avenues on the impact of key
characteristics of ERP systems
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