A METHOD FOR EVALUATING E-BUSINESS EFFECTIVENESS - A Study of eBusiness Capability in Mainland China

Jian Chen, Christine Mingins, Yan Deng

2006

Abstract

Business of all kinds is increasingly being conducted on-line, potentially dissolving the boundaries between local, national and global entities. Enterprise Information Portals are a vital tool for doing business over the internet. No matter how sophisticated a company’s traditional business model is, its eBusiness capability is only as effective as its online presence. It is to be expected that companies of developed companies will perform better than companies in developing countries in this respect. This work establishes a method and process for evaluating the effectiveness of eBusiness capabilities. The method was applied to measure the current status of eBusiness portals of Mainland Chinese IT companies, compared with those of companies based in developed countries. A benchmark was established by analysing the EIPs of leading international companies and developing a method of evaluating eBusiness capability from an external, client viewpoint. The benchmark was then used to determine the degree of difference between Chinese companies on the basis of size, region, and business focus. This is the first systematic study on the effectiveness of e-business applications of Mainland Chinese companies. The method and process described in this work can be used to develop benchmarks and perform comparative evaluations of eBusiness capability for any business sector.

References

  1. Barua, A., Konana, P., Whinston, A., and Yin, F., 2001. Measures for E-Business Value Assessment, IT Pro, Jan/Feb, pp47-51.
  2. Clarke, R., 2001. If e-business is different then research in e-business is too, IFIP Working Conference on ECommerce/E-Business, Salzburg, 22-23 June.
  3. CNNIC, 2004. Report on China Internet Hotspots: Emails and E-Commerce, 63 pages (in Chinese).
  4. CNNIC, 2004. Report on Internet Information Resources in China (2003).
  5. CNNIC, 2004. Report on Regional Internet Development Analysis of China (2004/2).
  6. CNNIC, 2005. China Internet Development Status Statistics and Report (2005/1), 117 pages (in Chinese).
  7. Casati, F., Sayal, M., Shan, M-C., 2001. Developing EServices for Composing E-Services, Advanced Information Systems Engineering: 13th International Conference, CAiSE2001, LNCS Springer, pp.171-180.
  8. Deng, Y., Chen, J., Mingins, C., 2005. An Empirical evaluation of eBusiness Capability in the Chinese IT Sector. School of Computer Science Technical report 2005/180, Monash University, 91 pages.
  9. Eikebrokk, T.R., Olsen, D.H., 2005. Co-opetition and EBusiness Success in SME's: an Emprical Investigation of European SMEs, in Proceeedings of the 38th Hawaii International Conference on System Sciences, pp.1-9.
  10. Gefen, D., 2002. Customer Loyalty in e-Commerce, Journal of the Association of Information Systems 3, pp.27-51.
  11. Gregorio, D.D., Kassicieh, S.K. and Neto, R.D.G., 2005. Drivers of E-Business Activity in Developed and Emerging Markets, IEEE Transactions on Engineering Management, 52 (6), pp.155-166.
  12. Georgiou, C.J. and Steffaneas, P.S., 2002. Strategies for Accelerating the Worldwide Adoption of E-Commerce, Communications of the ACM, 45 (4), pp.14 - 151.
  13. Head, M. and Hassanein, K., 2002. Web Site Usability for eBusiness Success: Dimensions, Guidelines and Evaluation Methods, Proceedings of the Hawaii International Conference on Business, Honolulu, Hawaii, U.S.A. June, 2002.
  14. Kalakota, R. and Robinson, M., 2001, E-Business 2.0: Roadmap for Success, Addison Wesley Professional.
  15. Moore, A. (ed.) 2001, Best Practices in Enterprise Portals, Special Supplement to KMWorld, July/August 2001, 23 pages.
  16. OECD (Organisation for Economic Co-Operation and Development) 2004. Chapter 3: E-Business Development, in OCED Information Technology Outlook 2004, pp.105-134.
  17. OCED (Organisation for Economic Co-Operation and Development): ICT, E-Business and SMEs, France 2004, 46 pages.
  18. Osterwalder, A. and Pigneur, Y., 2003. Modeling Value Propositions in E-Business, in Proceedings of ICEC 2003, Pittsburgh, PA, USA, pp.429-436.
  19. Pather, S., Erwin, G. and Remenyi, D., 2003. Measuring E-Commerce Effectiveness: A Conceptual Model, in Proceedings of the 2003 annual research conference of the South African institute of computer scientists and information technologists on Enablement through Technology, pp.143 - 152.
  20. Smith, B,R., Ackeifi, C., Bradford, T.G.,Gopalan, P., Maynard, J. and Mryhij, A., 2003. IBM e-business technology, solution and design overview, IBM Redbooks, August 2003, 198 pages.
  21. Schonberg, E., Cofino, T., Hoch, R., Podlaseck, M. and Spraragen, S.L., 2000. Measuring Success, Communications of the ACM, 43 (8), pp53-57.
  22. Shilakes, C.C and Tylman, J., 1998. Enterprise Information Portals, Report, Merril Lynch, Inc., New York NY, November 16.
  23. UNCTAD 2004. e-Business and SMEs, in E-Commerce and Development, Report, prepared by the UNCTAD secretariat, pp.25-60.
  24. Vaidyanathan, G. and Devaraj, S., 2003. A Five Factor Framework for Analyzing Online Risks in E-business, Communications of the ACM, 46 (12), pp .354-361.
  25. Yeung, J.H.Y., Shim, J.P. and Lai, A.Y.K., 2003. Current Progress of E-Commerce Adoption: Small and Medium Enterprises in Hong Kong, Communications of the ACM, 46 (9), pp.226-232.
Download


Paper Citation


in Harvard Style

Chen J., Mingins C. and Deng Y. (2006). A METHOD FOR EVALUATING E-BUSINESS EFFECTIVENESS - A Study of eBusiness Capability in Mainland China . In Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2006) ISBN 978-972-8865-62-7, pages 157-163. DOI: 10.5220/0001427501570163


in Bibtex Style

@conference{ice-b06,
author={Jian Chen and Christine Mingins and Yan Deng},
title={A METHOD FOR EVALUATING E-BUSINESS EFFECTIVENESS - A Study of eBusiness Capability in Mainland China},
booktitle={Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2006)},
year={2006},
pages={157-163},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001427501570163},
isbn={978-972-8865-62-7},
}


in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2006)
TI - A METHOD FOR EVALUATING E-BUSINESS EFFECTIVENESS - A Study of eBusiness Capability in Mainland China
SN - 978-972-8865-62-7
AU - Chen J.
AU - Mingins C.
AU - Deng Y.
PY - 2006
SP - 157
EP - 163
DO - 10.5220/0001427501570163