Integrated Governance of IT Services for Value Oriented Organizations
Antonio Folgueras Marcos, Belén Ruiz Mezcua, Ángel García Crespo
2007
Abstract
This paper shows a latest generation model for the management and governance of the technologies and Information Systems (IT) in the organizations. IT governance is the key to achieve high level of maturity in the SOA Maturity Model. Currently there are standards and methodologies of international character that cover in detail the different critical aspects of the Information Technologies’ governance such as CobiT, Itil, ISO20000 and Balanced Scorecard for IT. This governance model starts from the knowledge acquired in the mentioned standards and allows carrying out the tacit and strategic governance of all the activities in an information systems department. The model depicted in this paper includes: the monthly and tacit control of the IT processes, the system’s portfolio management, the IT strategy planning and the alignment of the strategies with the operations (four alignments because considers: systems and business). This model is called IG4 (Information Governance Four Generation) due to the fact that it includes important improvements on the classic management and governance IT models.
References
- Ahern, D.; Clouse, A. and Turner, R.: CMMI Distilled. Second Edition. A practical to introduction process improvement. Second Edition. Addison-Wesley. Pearson Education (2004).
- Bakos, J.Y. and Kemerer, C.F: Recent Applications of Economic Theory in Information Technology Research. Decision Support Systems (December 1992).
- Boehm, B and Sullivan, K.: Software Economics: A Roadmap. Future of Software Engineering. Limerick Ireland. ACM (2000).
- CobiT: CobiT Mapping. Mapping of ISO/TEC 17799: 2000 with CobiT. IT Governance Institute (2004).
- CobiT: CobiT 4.0. Control Objectives / Management Guidelines / Maturity Models. IT Governance Institute (2005).
- COSO: Internal Control over Financial Reporting - Guidance for Smaller Public Companies. Executive Summary (June 2006).
- Davenport, T.: Putting the Enterprise into the Enterprise Systems. Harvard Business Review (1998).
- Folgueras, A.; García, A. and Ruiz, B.: A Proposal of Integration between IT Governance and Business Balanced Scorecard. 2007 IRMA International Conference (2007).
- Forrester, J.W.: Industrial Dynamics. MIT Press, Cambridge, MA (1961).
- Fox, C. and Zonneveld, P.: IT Control Objectives for Sarbanes-Oxley: The Role of IT in the Design and Implementation of Internal Control Over Financial Reporting, 2nd Edition. Printed in the United States of America. IT Governance Institute (September 2006).
- itSMF Library: Foundations of IT Service Management based on ITIL. IT Service Management an Introduction, based on ITIL. Van Haren Publishing (2004).
- itSMF: Planning and Achieving ISO/IEC 20000 Certification. Version 1.0. Office of Government Commerce (OGC) (2006).
- Kaplan, R.S. and Norton, D.P.: The Balanced Scorecard: Translating strategy into action. Harvard Business School Press (1996).
- Mintzberg, H.: The Rise and Fall of Strategic Planning. New York: The Free Press (1994).
- Olazabal, N. G.: Banking the IT Paradox. McKinsey Quarterly. Number 1 (2002).
- Organization for Economic Cooperation and Development (OECD): A New Economy? The Changing Role of Innovation and Information Technology in Growth (2000).
- Porter, M.E.: What is Strategy? Harvard Business Review OnPoint (2000).
- Project Management Institute (PMI): Effective Benchmarking for Project Management (2004).
- SAP: Solution Componer. Quick Guide. SAP Business Maps & Engagement Tools November 2005.
- Senge, P.M.: The Fifth Discipline. The Art and Practice of the Learning Organizations (1990).
- Ward, J. and Peppard, J.: Strategic Planning for Information Systems. Third Edition. John Wiley & Sons, LTD (2002).
- Womack, J.P. and Jones, D.T.: Lean Thinking. Free Press. First Free Press Edition (2003).
- Zojwalla, S.: The Total Economic Impact™ Of The Forrester TEI Multicompany Case Study. Forrester Consulting (August 2006).
Paper Citation
in Harvard Style
Folgueras Marcos A., Ruiz Mezcua B. and García Crespo Á. (2007). Integrated Governance of IT Services for Value Oriented Organizations . In Proceedings of the 1st International Workshop on Architectures, Concepts and Technologies for Service Oriented Computing - Volume 1: ACT4SOC, (ICSOFT 2007) ISBN 978-989-8111-08-1, pages 52-61. DOI: 10.5220/0001349300520061
in Bibtex Style
@conference{act4soc07,
author={Antonio Folgueras Marcos and Belén Ruiz Mezcua and Ángel García Crespo},
title={Integrated Governance of IT Services for Value Oriented Organizations},
booktitle={Proceedings of the 1st International Workshop on Architectures, Concepts and Technologies for Service Oriented Computing - Volume 1: ACT4SOC, (ICSOFT 2007)},
year={2007},
pages={52-61},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001349300520061},
isbn={978-989-8111-08-1},
}
in EndNote Style
TY - CONF
JO - Proceedings of the 1st International Workshop on Architectures, Concepts and Technologies for Service Oriented Computing - Volume 1: ACT4SOC, (ICSOFT 2007)
TI - Integrated Governance of IT Services for Value Oriented Organizations
SN - 978-989-8111-08-1
AU - Folgueras Marcos A.
AU - Ruiz Mezcua B.
AU - García Crespo Á.
PY - 2007
SP - 52
EP - 61
DO - 10.5220/0001349300520061