![](bg9.png)
where: (i) generic tasks refine during execution; (ii)
users can adapt reusable process fragments (TPs)
through direct manipulation of the execution data
(delegations, artefacts, suggested TPs). Thereby
opportunistic and emergent changes are supported
during runtime and design time. CTM captures
conversational (email) and control (task) flows.
Unlike known email-based workflows, CTM
provides the ability to decouple process fragments
(interlinked TP) with different granularity from
process runtime representations and to make them
available for SER by managing task instance-based
ancestor/descendant relationships, allowing
navigation to the original or to similar execution
contexts and inspection of task-related dialog flows.
The CTM evaluation delivered user-proposed
extensions which will be addressed in further
prototype implementations. Long term evaluation in
the partner companies is under negotiation and will
allow the generation of larger tracking and TP
repositories and their quantitative evaluation as well
as scalability assessments. Further research will aim
at the translation of user-defined process fragments
to known formal process modelling notations
towards automation of rigidly recurring processes.
ACKNOWLEDGEMENTS
The work, this paper is based on, was supported
financially by the German Federal Ministry of
Education and Research (project EUDISMES,
number 01 IS E03 C). We thank to all participants in
the user studies for their time and cooperation.
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