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referable to UTAUT. The resultant model achieved
is statistically significant for the first three constructs
above mentioned, while it reveals to be partially
adequate for the last construct. Results encourage
also to go ahead in further developments on some
important issues.
At this stage of the study about the usage of T-
government services, the UTAUT key moderators
(i.e. age, gender, experience, voluntariness) were not
included in the process. However, a further analysis
has been planned to aim at finding whether it is
possible to incorporate in the model the variables
“income” and “education”, either as new moderators
or as new determinants.
This study is antecedent to a development also in
the area of forecasting the T-government services
diffusion processes for residential users. Actually,
re-modulated datasets and UTAUT constructs can
effectively feed a microsimulation model (Turk et al,
2008), where different policy measures (such as
subsidisation or inclusion of different services)
could be tested from different aspects, for instance
their cost, time and relevance.
ACKNOWLEDGEMENTS
The T-government projects promoted by FUB and
CNIPA were co-funded via a competitive call
coming from a joint initiative of the Italian Ministry
of Communication and the Italian Ministry for
Innovation and Technology. The field investigation
of the Project “Parma Municipality Services” was
developed in the framework of the agreement
between Fondazione Ugo Bordoni and the project
partners, Municipality of Parma, Itcity and
Enterprise Digital Architects. The authors would like
to thank: Sebastiano Trigila (Chief of the FUB T-
government program) for the supervision of the
projects; Roberto Azzano (ANFoV) and Giulia
Berni (ANFoV) for their contribution to the
supervision of user trials.
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