IMPROVEMENT OF BUSINESS PROCESS SURGERY USING SIMULATION

Nadja Damij, Talib Damij

2009

Abstract

This paper discusses the possibility of finding a better solution for the problem of business process improvement using simulation technique. Most of problems of organisations are originated in fact that their business processes are neither well defined nor particularly efficient. Business process modelling is done by identifying a certain business process, defining its activities, and using a modelling technique to develop its model. Process improvement is carried out by precise analysis of the process, suggesting changes and improvements, and giving solutions for existing problems. To achieve this, we concentrate our work on analysing and simulating the business process discussed. This means that the simulation results need to be analysed and understood in order that the analyst is able to suggest necessary changes. A complete understanding of the results of process simulation is an essential precondition to move forward with business process improvement. The problem of conducting a surgery is used as an example to carry out business process improvement using simulation technique.

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Paper Citation


in Harvard Style

Damij N. and Damij T. (2009). IMPROVEMENT OF BUSINESS PROCESS SURGERY USING SIMULATION . In Proceedings of the International Conference on Health Informatics - Volume 1: HEALTHINF, (BIOSTEC 2009) ISBN 978-989-8111-63-0, pages 434-437. DOI: 10.5220/0001536604340437


in Bibtex Style

@conference{healthinf09,
author={Nadja Damij and Talib Damij},
title={IMPROVEMENT OF BUSINESS PROCESS SURGERY USING SIMULATION},
booktitle={Proceedings of the International Conference on Health Informatics - Volume 1: HEALTHINF, (BIOSTEC 2009)},
year={2009},
pages={434-437},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001536604340437},
isbn={978-989-8111-63-0},
}


in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Health Informatics - Volume 1: HEALTHINF, (BIOSTEC 2009)
TI - IMPROVEMENT OF BUSINESS PROCESS SURGERY USING SIMULATION
SN - 978-989-8111-63-0
AU - Damij N.
AU - Damij T.
PY - 2009
SP - 434
EP - 437
DO - 10.5220/0001536604340437