At the same time it is necessary to keep
constantly in a head arrangement and traffic
schedules of about 50 own vessels, and also
positions of competitors, count routes of traffic,
consider features of passage of Suez canal if it is
necessary (time for partial unloading of oil is
required), consider, what ships can enter into what
ports, where and when it is better to refuel the
tanker, what are weather conditions, etc.
To solve this problem the system of adaptive
scheduling has been developed, which was
integrated with a data management system. Due to
small horizon of scheduling (the number of orders
planned forwarding advance), in this system the
arrival of a new event entails long chains of possible
changes including up to 7 exchanges of orders
between tankers. Thus, the new order can affect
changes of a lot of tankers and even alteration of
contracts with a number of clients.
Now the system is in regular operation by the
customer for already more than two years, daily
allowing to simulate orders allocations and schedule
choosen orders more effectively. The cost of one day
of idle time of such tanker is about $150,000 that
allows to estimate economic benefit of introduction
of the system.
At the same time, the opportunity to take and
formalize valuable domain-specific knowledge of
operators which are necessary for decision-making
turned out also very important for the customer.
Actually, as it was very difficult to replace
operators, and in case of retirement, illness or
vacation of those key employees before, all business
of this company was under threat of efficiency loss.
5.2 Corporate Taxi Scheduling System
This system allows the company, who is the leader
in its country, to schedule adaptively about 13
thousand orders a day at presence of several
thousand machines, up to 800 from which are
always on the road. The company basically serves
orders of corporate clients, but also each interested
person can call a taxi by phone through call center in
which 130 operators simultaneously accept calls, or
using the system of collecting orders in the Internet.
The company tries to provide an individual approach
to each client, allocating only machines of the
necessary class or a class above, with well-reputed
driver, give on demand the car for disables, with the
trailer, for smoking passengers, for transportation of
animals, etc.
The drivers work in the company as freelancers,
deciding themselves what number of days and hours
per week (with some restrictions) to work, renting
cars at the company. At the same time they can
come to work at any time. The drivers have
handheld computers which allow the driver to
appear on "radar" of the system when starting to
work. At occurrence of the new order the system
automatically finds the best car and preliminary
reserves the order.
On the average the submission of the car takes
about 9 minutes. From the moment reception of the
urgent order, the system continues to redistribute
orders for concrete time continuously in view of
appearing of new resources, and does not make of
the final decision till dynamically defined moment
when it is necessary to send the car to client. During
this time the system can change the decision on
distribution of the order to cars some tens times.
When already it is time to send the car to the client,
the system makes the final decision and sends a
message with criteria of order to driver, after that
gets a message about receiving the order. At the
same time the driver also gets a city map in view
with the route how to reach the client with the view
on police signs.
It’s important to note, that the system balances
distribution of orders to the driver, providing fair
distribution of orders. Thus, it is possible to avoid
claims of drivers to dispatchers who they think often
distributed good orders to “own” drivers. Besides
when the driver informs, that finishes the work, the
system selects orders on road home for him, that not
only raises profit of the company, but also earnings,
and satisfaction of drivers.
The system is in commercial operation for half a
year and has allowed the client to increase total
amount of sold orders by 7 %, at the same volume of
fleet.
5.3 Truck Scheduling System
This system provides the truck scheduling for world
famous networks of supermarkets on the country
scale. Among the transported goods there are food
stuffs and drinks, including the frozen products,
household electronics, clothes, etc. (Himoff J.,
Rzevski G.А., Skobelev P.О., 2006; Skobelev P.O.,
Glashchenko A.V., Grachev I.A., Inozemtsev S.V.,
2007).
The level of orders in corporate network – about
4 000 a day, the fleet of the company includes about
300 trucks of various volume, and a number of them
is equipped by the additional equipment
(refrigerators, etc.), the delivery network includes
about 600 geographical locations all over the
ICAART 2009 - International Conference on Agents and Artificial Intelligence
494