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It is of interest to investigate further the
importance of training for the implementation and
use of ERMS. A larger sample, properly
constructed, could reveal the statistical significance
of the relationship. However, there is a strong
central tendency of social forms. Hence, a large
sample is not needed to detect the importance of
training for effective implementation and use of
ERMS.
During the initial study, there was some reason
to believe that some employees may have been
blaming the system for their inability to use ERMS
when in fact the reason was lack of training. This
suspicion detected during the participant observation
was confirmed in the follow-up during 2008. If the
employees lacked in their ability to use the system,
the fault lay with the system, not themselves, and
their lack of training. Improved training
subsequently turned disbelievers into active users.
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