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• Customer interaction
• Configuration regarding standardization and flexibilization
• Consideration of economic aspects
In order to comply with the formal requirements of method engineering, activities,
roles, results and techniques have to be documented. The striking absence of roles in
all presented methods is a major flaw. Experience shows that BPM is not always con-
ducted by business units but by IT departments. Consequently, a new method has to
manage rules explicitly. To meet academic standards, development of POSI will be
based on Hevner et al.’s principles of design science research.
References
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