![](bg7.png)
importance, since they subsume the relationship not
only with the customer but also with a third-party
provider. A Business SLA may specify for instance
the levels of availability, quality of service,
performance, billing methods and even the penalties
when the agreement is violated. These business
terms will allow the automatic negotiation with
customers and third parties in this new marketplace,
and the translation to lower level SLAs helps to the
automation of the provisioning procedures and
runtime QoS monitoring and adjustment.
6 CONCLUSIONS AND FURTHER
WORKS
The Business SLA terms have been identified to
fulfill and define the business relationship between
customer and provider in automated systems that can
be used in business to business approaches.
This approach is based on a deeply study of the
Business SLA Model and other different works
based on SID and eTom framework from TMForum.
The results of this paper identify and define a
proper Business SLA model for telco industry
approach. In this line, it is presented a set of
business parameters that should be present in this
kind of business SLA model and could help in the
automation of SLA lifecycle processes, specially in
negotiation processes between customers and
providers. Moreaover, they are strongly
recommended to be used in B2B environements in
scenarios where customers consume multi-provider
and multi-domain products.
Further works will be focused on the concretes
parameters and values of the business terms in each
specific aspect and also in the study of new
marketplaces in which providers can co-create and
reuse services from others.
This new products will be consumed by end
customers who will not be aware of the services (and
the providers and domains involved in those
services) that may exist behind the consumed
product. However, the added value services that are
aggregated or composed from different parties, have
to guarantee the quality of service offered and have
to share the revenues and penalties that can be
triggered under different circumstances of service
consumption. Consequently and for obvious reasons,
end customers will not be aware of this dependency
and complexiy of the services.
We have to provide the novelty tools to build the
new business environments than can interact in
different marketplaces and scenarios.
ACKNOWLEDGEMENTS
The research leading to these results is partially
supported by the European Community's Seventh
Framework Programme (FP7/2001-2013) under
grant agreement no.216556.
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