PROCESS-CENTRIC ENTERPRISE WORKSPACE BASED ON SEMANTIC WIKI

Divna Djordjevic, Rayid Ghani, Duncan Fullarton

2010

Abstract

We describe the design of a process-centric solution for a specific enterprise process, proposal development, in a large consulting company. The solution is based on a semantic wiki and aimed at capturing informal knowledge processes. It improves collaboration while allowing proposal managers to allocate, track, and manage the work of development teams. We motivate our system by data gathered from more than 60 potential users and validate the approach through usability tests. We discuss technical and acceptance issues as well as future steps necessary to maximize deployment of the system.

References

  1. Danis, C., Singer, D., 2008. A wiki instance in the enterprise: opportunities, concerns and reality. In Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work CSCW 7808. ACM, New York.
  2. Dengler, F., Lamparter, S., Hefke, M. & Abecker, A. 2009. Collaborative Process Development using Semantic MediaWiki. In Knut Hinkelmann & Holger Wache, ed., 'Wissensmanagement'.
  3. Farrell, R., Kellogg, W., Thomas, J., 2008. The Participatory Web and the Socially Resilient Enterprise. IBM TJ Watson Research Center, In Proceedings of CSCW.
  4. Granitzer, G., Stocker, A., Hoefler, P., Tochtermann, K., 2008. Informal Learning with Semantic Wikis in Enterprises: A PragmaticApproach. In ED-MEDIA 2008 - World Conference on Educational Multimedia, Hypermedia & Telecommunications.
  5. Krötzsch M, Vrandencic D., Volkel M, 2006. Semantic MediaWiki . In The Semantic Web - ISWC.
  6. Majchrzak, A., Wagner, C., and Yates, D. 2006. Corporate Wiki Users: Results of a Survey. In Proceedings of the 2006 international Symposium on Wikis (Odense, Denmark, August 21 - 23, 2006). WikiSym 7806.
  7. McAfee, A.,2006.Entrpise 2.0:The Down of Emergent Collaboration. In MITSlaon Management Review.
  8. Microsoft, 2006. Using Blogs and Wikis in Business, Business Advantages Offered by Using Blogs and Wikis with Microsoft® SharePoint® Products and Technologies. http://www.microsoft.com
  9. Oren. E., 2005. SemperWiki: A Semantic Personal Wiki. In Proceedings of the ISWC Workshop on the Semantic Desktop. Nov. 2005.
  10. Schaffert, S., 2006. Semantic Social Software: Semantically enabled Social Software or Socially enabled Semantic Web. In S. Schaffert, Y. Sure (Eds.). Semantic Systems. From Visions to Applications. Wien: OCG Verlag.
  11. Schaffert., S., Bischof, D., Bürger, T., Gruber, A., Hilzensauer, W., Schaffert. S., 2006. Learning with Semantic Wikis. In SemWiki2006.
  12. Schaffert.S., 2006. IkeWiki: A Semantic Wiki for Collaborative Knowledge Management. In: 1st International Workshop on Semantic Technologies in Collaborative Applications STICA 06, Manchester, UK, June 2006.
  13. Stocker, A., Tochtermann, K., 2009. Exploring the Value of Enterprise Wikis: A Multiple-Case Study. In International Conference on Knowledge Management and Information Sharing (KMIS).
Download


Paper Citation


in Harvard Style

Djordjevic D., Ghani R. and Fullarton D. (2010). PROCESS-CENTRIC ENTERPRISE WORKSPACE BASED ON SEMANTIC WIKI . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2010) ISBN 978-989-8425-30-0, pages 224-233. DOI: 10.5220/0003102302240233


in Bibtex Style

@conference{kmis10,
author={Divna Djordjevic and Rayid Ghani and Duncan Fullarton},
title={PROCESS-CENTRIC ENTERPRISE WORKSPACE BASED ON SEMANTIC WIKI},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2010)},
year={2010},
pages={224-233},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003102302240233},
isbn={978-989-8425-30-0},
}


in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2010)
TI - PROCESS-CENTRIC ENTERPRISE WORKSPACE BASED ON SEMANTIC WIKI
SN - 978-989-8425-30-0
AU - Djordjevic D.
AU - Ghani R.
AU - Fullarton D.
PY - 2010
SP - 224
EP - 233
DO - 10.5220/0003102302240233