sion followed on hypothesis about new ICT
solutions and process reengineering. Several
meetings were necessary to address issues like: what
type and how to use RFId, how to integrate the new
Tissue Bank system to the different Hospital
Information System (HIS) modules involved in the
biobanking process, which would be the tracking
steps in delivering samples, how to modify surgical
workflow in taking and recording tissue samples,
and so on. After defining specifications, we had to
coordinate all technology partners, one for each
system involved in the biobanking process. This
required a huge effort, to reconcile views and
garrison system integration.
Change management and implementation
activities have been running for almost a year, while
consensus building efforts accompanied the project
from the beginning. In fact, change management
issues were challenging, because of some
peculiarities common to many healthcare
projects._First of all, a process like biobanking
crosses at least three different care departments and
has a number of other stakeholders (Anesthetists,
Auxiliary Personnel, the Scientific Directorate, the
Ethics Office...), often carrying different priorities
and views of the process. Common to contexts like
public institutions were a certain resistance to
change while introducing a process-driven way of
thinking (instead of focusing on own clinical areas),
and a general low computer literacy. Internal project
management at INT was undertaken by the CIO (as
usually happens here for ICT projects, the ICT
Office takes leadership), with strong internal
commitment by INT top management. The CIO was
supported by a direct delegate and colleagues from
Fondazione Politecnico di Milano. Strong support
was required from the clinical area, so that clinical-
scientific issues could be taken into consideration
during design. The existence of previous successful
projects (e.g. RFId transfusion traceability, new
Surgery management system...) involving the same
roles and their referees helped to boost cooperation.
4.1 RFId Maturity – Can Healthcare
Organizations Face this Alone?
Positive experiences on using HF13,56 MHz RFId
technology for patient, operator and item
identification with near field applications (e.g. in the
transfusion chain) led us to extend the use of this
technology also to biobanking. We searched the
market for RFId solutions ready for biobanking, but
the only one meeting our needs was focused on vials
identification, too expensive, and from outside Italy
(with potential difficulties in customization and
integration activities). So, we evaluated how to
develop the extension on our own.
First of all, we learned RFId is not at all an “on-
the-shelf” technology. Even being supported by a
high-profile partner, many solutions had to be found
in an experimental way. Variety in implementation
of interoperability and communication standards by
producers of tags and devices, hardness to find
mature RFId handheld readers, unexpected
behaviour of devices and drivers instability, are
some of the main challenges to be faced. In fact, also
because of low experienced suppliers, we had to
work by a trial-and-error approach, often re-
designing integration components. This slowed up
system developments substantially.
Two key examples will help understanding this
issue. First, the trolley had to be designed and
produced with craftsmanship, while unexpected
interactions of the electromagnetic field with
samples required many modifications to obtain a
field with required characteristics such as shape and
strength. The second example comes from a request
by researchers to prove that RFId would not damage
samples. Once we started assessing literature
(among which: ICNIRP, 1998; Ahlbom, 2004;
Jauchem, 2008), we discovered that RFId
technology isn’t supported by a consolidated
environment due to lack of specific laws and
implementation guidelines for the healthcare sector:
studies on long-term consequences of biological
interactions connected to HF RFId fields have not
led to conclusive result yet. What we concluded after
scrutinizing a large number of papers, is that, given
the physical characteristics of tissues and the type of
RFId emissions used (short impulses, frequency,
power of few dozen mW), both short- and long-term
effects on tissues can be negligible. Besides, we
verified through several tests that the use of RFId
would not interfere with ordinary clinical activities
(Radiology, Radiotherapy..) and medical equipment.
Only tests done on infusion pumps led to a 5-10 cm
minimum distance requirement in RFId operations,
due to slight alteration in measured volumes in case
of repeated read/write activities.
Another issue was transport temperature
monitoring via semi-active or active tags: scouting
to find the right device with proper reliability and
battery duration was hard.
But the main critical point in using RFId for
biobanking is represented by extreme low storage
temperatures. Starting from -80°C of mechanic
freezers, tissues can be stocked in liquid nitrogen at -
196°C: standard RFId tags are not readable under -
30/-40°C. Specific extremely expensive RFId
solutions (vials with little ad-hoc button-size tags)
can improve reliability when sample is defrosted,
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