ily delivered via video and voice. Other lecture ma-
terials, such as PowerPoint slides, writings on a black
board, or images from a document camera are sent via
video to the viewer’s screen . Gestures of the lecturer
are also included in the video to add more contextual
information, such as pointing to materials, etc. Mean-
while, students send feedback to the lecturer via video
and audio by chatting, clapping, laughing, raising a
hand and/or asking a question.
2.2 Requirement Organization
The distance learning environment is the remote lec-
ture facility within the university, including Internet
connectivity, videoconference tools, and other mul-
timedia communication tools. Distance learning en-
vironment operations are classified into one of three
categories: (1) maintaining remote classrooms before
and after a lecture, (2) troubleshooting during the lec-
ture, and (3) designing and installing a new remote
classroom to invite another university.
This paper introduces the following three require-
ments to conduct remote lectures: (1) positional
awareness and countenance recognition to ensure
consistent communicationand quality, (2) mechanism
to share one or a small number of skilled operators
among remote classrooms, and (3) engineering to ac-
count for the heterogeneity of remote classroom envi-
ronments and sustain operations. The following sec-
tion explores solutions that satisfy requirements to
these issues.
3 ISSUES ON OPERATION
3.1 Inconsistent Classroom Layout
Classroom layout tends to be inconsistent among re-
mote classes because the layout is not attended as
much as the performance of facility or network con-
nectivity. The inconsistent layout reduces the posi-
tional awareness among remote classrooms and the
countenance recognition in communication.
In Figure 1 the lecturer and the lecture material are
located in opposing position between two classrooms.
If the lecturer gazes to the material screen (the dashed
arrow to upper right), it is natural students at the re-
mote classroom follow the gaze direction. However,
the material is screened at the opposite side in the re-
mote classroom, and thus it may makes the students
in remote feel uncomfortable. Use of relative terms,
such as ”on your right side” to indicate direction, also
introduces the same conflict.
Meanwhile, the layout in Figure 1 makes face-to-
face communication unavailable. The lecturer turns
to the remote classroom screen to talks to student (the
solid arrow to upper left). Hence the student in remote
looks at the lecturer from the camera in back of the
room. In this situation, it is difficult to recognize their
countenance with each other.
3.2 Complexity of Operation
Each component of a remote classroom relies on its
underlying facility, thus operating the classroom re-
quires understanding and high operational skill on au-
dio and visual facility, video conferencing tool and
network. For example, if the audio quality gets rad-
ically reduced during a remote lecture, the cause of
trouble should be quickly found and then fixed. How-
ever, the cause may be the hardware trouble of audio
facility, inappropriate configuration of video confer-
encing tool or sudden change on network state possi-
bly in both the classroom in local or remote.
Given that a lecturer and students should focus
their lecture, at least one dedicated operator should
be assigned to conduct a lecture in each remote class-
room. However, in general, it is difficult to cultivate
such an operator in each participating university. Hir-
ing a skilled operator is expensive and not cost ef-
fective, depending on the frequency of remote lec-
tures. These situation indicates that current opera-
tional scheme is not scalable, and distance education
projects will suffer from lack of skillful operators.
3.3 Lack of Sustainability
Heterogeneity and accessibility among remote class-
rooms reduce the sustainability of conducting a series
of remote lectures during a semester or an academic
year. In an inter-university project, the specification
or functionality of remote classroom can be different
from each other in terms of facility, video conferenc-
ing tool or network connection. If not all universities
can assign their own operator in each classroom, such
heterogeneity introduces difficulty for an operator to
handle another remote classroom by necessity.
Even if an operator has enough skill to handle
multiple classrooms, access to the remote classroom
in another university may not be available. The oper-
ator has to be granted the network access from outside
to the university and the facility or video conference
tool of remote classroom need to support remote mon-
itoring and control over network. Besides the issues
on operational policy in each participating university,
enabling more monitoring and control functionality
requires a large investment.
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