![](bga.png)
REFERENCES
Abdolvand, N. Albadvi, A. and Ferdowsi, Z. (2008).
Assessing readiness for business process
reengineering. Business Process Management Journal,
14(4), 497 – 511
Al-Mashari, M. and Zairi, M. (1999). BPR implementation
process: an analysis of key success and failures
factors. Business Process Management Journal, 5, 87-
112.
Armistead, C. G. Pritchard, J-P. and Machin, S. (1999).
Strategic Business Process Management for
Organisational Effectiveness. Long Range Planning,
321, 96 -106.
Broadbent, M. and Weill, P. (1993). Improving business
and information strategy alignment: Learning from the
banking industry. IBM Systems Journal. 321, 162-179.
Cheng, T. C. E. and Chiu, I. S. F. (2008). Critical success
Factors of Business Process Re-engineering in the
Banking Industry. Knowledge and Process
Management, 154, 258-269.
Cleveland, S. (2006). Manage your business process to
create a competitive advantage. Business Process
Trends, Retrieved March 03, 2010, from http://bp
trends.com/
Davenport, T. H. and Short, J. E. (1990). The New
Industrial Engineering: Information Technology and
Business Process Redesign. Sloan Management
Review, 31(4), 11-27.
Diaz, M. and Sligo, J. (1997). How Software Process
Improvement helped Motorola. IEEE Software, 145,
75-81.
Garvin, D. A. (1995). Leveraging Processes for strategic
advantage, A roundtable with Xerox’s Allaire,
USAA’s Herres, SmithKline Beecham’s Leschly, and
Pepsi’s Weatherup. Long Range Planning, 286, 126-
126.
Ghauri, P. and Gronhaug, K. (2005). Research Methods in
Business Studies (3rd ed.).
Grover, V. and Otim, S. (2009). Design Requirements
Engineering: A Ten-Year Perspective. A Framework
for Business Process Change Requirements Analysis
(Part 5, pp 327-351)
Guha, S. Kettinger, W. and Teng, T. (1993). Business
process reengineering: building a comprehensive
methodology. Information Systems Management, 13-
22.
Harmon P. (2010) The Scope and Evolution of Business
Process Management in vom Brocke J., Rosemann M.
(Eds.) Handbook on Business Process Management,
Springer. (2010)
Harrington, H. J. (1991). Business process improvement:
the breakthrough strategy for total quality. New York:
McGraw-Hill
Henderson, J. C. and Venkatraman, N. (1993). Strategic
alignment: Leveraging information technology for
transforming organizations. IBM Systems Journal,
32(1), 4-16
Kaplan, R. S. and Norton, D. P. (1996). Linking the
balanced scorecard to strategy. California Mana-
gement Review, 39(1)
Karim, J. Somers, T. M. and Bhattacherjee, A. (2007). The
impact of ERP implementation on business process
outcomes: A factor-based study. Journal of Mana-
gement Information System, 24 (1), 101–134.
Kettinger, W. J. and Grover, V. (1995). Toward a Theory
of Business Process Change Management. Journal of
Management Information systems, 12(1), 9-30
Kettinger, W. J. and Teng, J. T. C. (1998). Aligning BPR
to Strategy: a Framework for Analysis. Long Range
Planning, 31(1), 93-107
Lee, R. G. and Dale, B. G. (1998). Business process
management: a review and evaluation. Business
Process Management Journal, 4(3), 214 - 225
Luftman, J. Papp, R. and Brier, T. (1999), Enablers and
Inhibitors of business-IT alignment. Communications
of the AIS archive, 1(11)
MacIntosh, R. and MacLean, D. (1999). Conditioned
emergence: a dissipative structures approach to
transformation. Strategic Management Journal, 20,
297–316.
Neiger, D. and Churilov, L. (2003). Structuring business
objectives: a business process modelling perspective.
In: W. van der Aalst, A. ter Hofstede and M. Weske,
Editors, Business Process Management LNCS 2678
International Conference, Eindhoven, Springer, Berlin,
72–87.
Porter, M. E. (1980). Competitive Strategy. New York:
Free Press
Porter, M. E. (1985). Competitive Advantage: Creating
and sustaining superior Performance. New York: Free
Press
Porter, M. E. and Millar, V. E. (1985). How Information
gives you competitive advantage. Harvard Business
Review, 63(4), 149-161
Talwar, R. (1993). Business re-engineering a strategy-
driven approach. Long Range Planning, 26(6), 22-40
Trienekens, J. Bouman, J. and VanDerZwan, M. (2004).
Specification of service level agreements: Problems,
principles and practices. Software Quality Journal, 12,
43–57
Trkman, P. (2010). The critical success factors of business
process management. International Journal of
Information Management, 30, 125–134
Vernadat, F. B. (2002). Enterprise modelling and
integration current status and research perspectives.
Annual Reviews in Control, 26(1), 15-25
Yin, (1988). Case study research: design and methods (4th
ed.). London: SAGE
A CROSS INDUSTRY EVALUATION OF CRITICAL SUCCESS FACTORS FOR ALIGNMENT OF STRATEGY AND
BUSINESS PROCESSES - A Case Study of SMEs in the Region of Jönköping in Sweden
347